Customer Service Coordinator

Placements24; Randburg; Hybrid; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Hybrid work flexibility

Competitive salary

Medical and retirement plans

Professional growth

Collaborative team

Job summary

Placements24 is seeking a detail-oriented Customer Service Coordinator to join a hybrid team in Randburg. You will manage customer support requests, coordinate with internal teams, and ensure timely resolution of inquiries, balancing remote work with office presence.

The ideal candidate has experience in customer service or coordination, strong organizational and communication skills, and proficiency with CRM and helpdesk software.

Qualifications

• Experience in a customer service or coordination role.
• Strong organizational and multitasking abilities.
• Excellent verbal and written communication skills.
• Proficiency with helpdesk software and CRM platforms.
• Ability to adapt to a hybrid work model balancing remote and office tasks.

Responsibilities

• Coordinate customer support requests and ensure timely resolution.
• Communicate effectively with customers to understand their needs and provide appropriate solutions.
• Liaise between customers and internal departments to resolve complex issues.
• Maintain and update customer records and service logs in the CRM system .
• Assist in training new customer service staff on procedures and best practices.

Skills

Customer service

Coordination

Organization

Communication

CRM software

Helpdesk software

Tools

CRM platforms

Helpdesk tools

Job description

About the Role

Our client is seeking a detail-oriented Customer Service Coordinator to join their hybrid team in Randburg . This role is crucial for managing and coordinating customer support activities, ensuring efficient resolution of inquiries and issues. You will work closely with both customers and internal teams to facilitate seamless communication and problem-solving. This position offers a blend of remote work and office presence, promoting flexibility and collaborative engagement.

Key Responsibilities

• Coordinate customer support requests and ensure timely resolution.
• Communicate effectively with customers to understand their needs and provide appropriate solutions.
• Liaise between customers and internal departments to resolve complex issues.
• Maintain and update customer records and service logs in the CRM system .
• Assist in training new customer service staff on procedures and best practices.

Requirements

• Experience in a customer service or coordination role.
• Strong organizational and multitasking abilities.
• Excellent verbal and written communication skills.
• Proficiency with helpdesk software and CRM platforms .
• Ability to adapt to a hybrid work model, balancing remote and office tasks.

Benefits

• Competitive annual salary.
• Hybrid work flexibility.
• Comprehensive medical and retirement plans.
• Opportunities for professional growth and development.
• A dynamic and collaborative team environment.