Customer Service Consultant - Foreign Language Specific (Asian)

Hello Group; Centurion; On-site; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Onsite Barista

Exciting Team Events

Teambuilding Activities

A Culture That Feels Like Family

Top-Notch Office Space

Job summary

Hello Group in South Africa seeks an Asian language–specific Customer Service Consultant to join the Call Centre Department. The role requires fluent communication in at least one foreign language (Hindi, Gujarati, Urdu, Bengali, etc.), handling both inbound and outbound calls and supporting a diverse customer base.

The consultant will verify documents, manage tickets in the ticketing system, authenticate customers when data changes, and deliver language‑specific assistance with a strong focus

Qualifications

• Fluency in at least one of Hindi, Gujarati, Urdu or Bengali.
• Experience in customer service is preferred.
• Ability to authenticate customers and verify sensitive documents.
• Accurate data entry into the ticketing system.

Responsibilities

• Handle inbound and outbound calls and customer inquiries.
• Verify and request source‑of‑funds documents as required.
• Capture detailed information into the bank's ticketing system.
• Provide language‑specific assistance to customers as needed.
• Maintain high levels of customer satisfaction while managing tickets.

Skills

Foreign language fluency

Job description

Hello Group is seeking to appoint a dedicated, Asian foreign language–specific (eg. Hindi, Gujarati, Urdu, Bengali, etc) Customer Service Consultant to join our Call Centre Department. The ideal candidate must be able to communicate fluently in at least one foreign language to support our diverse customer base.

The Customer Service Consultant will be responsible for managing both inbound and outbound calls, handling customer inquiries, verifying and requesting source‑of‑funds documents, and accurately capturing detailed information into the bank’s ticketing system. In addition, the consultant will be required to authenticate customers when their banking information changes, provide language‑specific assistance where needed, and ensure a high level of customer satisfaction while managing their assigned tickets.

Hello Group is a South African company with a bold mission: to create game‑changing integrated consumer and business services for migrant and marginalized communities. Our focus is on providing low‑cost, easily accessible, and simple‑to‑use financial solutions, all powered by cutting‑edge technology.

What Hello Group Offers

• Onsite Barista – Because life’s too short for bad coffee!
• Exciting Team Events – Work hard, play harder!
• Teambuilding Activities – Get to know your teammates beyond the screen!
• A Culture That Feels Like Family – No corporate robots here—just real people doing great things!
• A Top-Notch Office Space – Where inspiration meets innovation.