Customer Care Consultant

Boardroom Appointments; Durban; Sur place; ZAR 156 000 - 234 000; Plein temps

Résumé du poste

Boardroom Appointments in Durban seeks a dedicated customer service officer to support smooth sales operations and ensure excellent service to internal and external customers.

You will contact customers daily, receive calls and orders, verify accounts, generate SAP orders, and coordinate with warehouse and business representatives to keep deliveries on time and accurate.

The role requires 2–3 years in a call centre or customer service, IT literacy, and proficiency in Excel and SAP.

Qualifications

• A minimum of 2-3 years Call Centre and Customer Service experience.
• Must be IT literate, and proficient specifically in Microsoft Office (Excel) and SAP.

Responsabilités

• Contacting customers daily as per calling schedule.
• Receive calls & orders from customers.
• Check account status, credit viability and limits.
• Generate orders on SAP as per generate order procedure.
• Release order (invoice generation) for shipment and FLO.
• Advise Warehouse & Distribution Manager, supervisor and Value logistics supervisor on orders not released.
• Address queries passed on by Value Logistics within 8 hours of receipt of the query.
• Provide quotes on an Ad Hoc basis to customers.

Connaissances

Call centre experience

Customer service

IT literacy

Outils

SAP

Excel

MS Office

Description du poste

To ensure smooth sales operation and satisfactory customer service to all our customers (internal and external).

Duties and responsibilities:

• Contacting customers daily as per calling schedule.
• Receive calls & orders from customers.
• Liaison with the Business Representative.
• Receive and action work instruction/s from Business Representative.
• Check account status, credit viability and limits.
• Check stock availability and advise customer.
• Generate orders on SAP as per generate order procedure.
• Release order (invoice generation) for shipment and FLO.
• Advise Warehouse & Distribution Manager, supervisor and Value logistics supervisor on orders not released.
• Control special, late and same day deliveries by recording these deliveries on the special/ late delivery book.
• Advise customer of planned delivery time.
• Actioned by customer liaison officer directly/or only from the business representative.
• Generate order on SAP as per claims procedure.
• Generate order on SAP as per rotation procedure.
• Generate instruction on SAP as per Check & charge procedure.
• Release order (invoice generation) for shipment and FLO (Feedback Logistics Optimizer).
• Oversee daily general admin duties to support all customer services function.
• Address queries passed on by Value Logistics within 8 hours of receipt of the query.
• Address any special /miscellaneous request from customers.
• Provide quotes on an Ad Hoc basis to customers.
• Build and maintain acceptable customer service standards with the Warehouse and Distribution department (Warehouse Supervisor, Value Logistics) and business representatives at all times.
• Resolve customer queries (within 2 hours of receipt of query) passed on by the business representatives or any other key stakeholder in the business.
• Team Work Must be able to support the entire team on any overflow work when required

Qualifications and experience:

• A minimum of 2-3 years Call Centre and Customer Service experience.
• Must be IT literate, and proficient specifically in Microsoft Office (Excel) and SAP.