Customer Service Associate

Placements24; Sandton; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Competitive bonuses

Fully remote in SA

Medical, dental, vision insurance

Paid time off

Job summary

Placements24 is seeking a diligent Customer Service Associate to join its fully remote support team in South Africa. You will handle inquiries, resolve issues, and act as a brand ambassador from your home office, ensuring high customer satisfaction.

Ideal candidates will have proven customer service experience, excellent communication, and the ability to work independently in a remote setting. This role offers bonuses and Growth opportunities while supporting customers nationwide.

Qualifications

• Proven experience in a customer service or support role.
• Excellent written and verbal communication skills.
• Proficiency with helpdesk software and CRM systems.
• Ability to work independently and manage time effectively in a remote setting.
• Customer-first mindset.

Responsibilities

• Respond to customer inquiries via email, chat, and phone calls.
• Provide accurate product and service information to customers.
• Troubleshoot and resolve customer issues effectively and efficiently.
• Maintain detailed records of customer interactions and transactions in the CRM.
• Escalate complex issues to senior support staff or relevant departments.
• Contribute to the development of support documentation and FAQs.

Skills

Customer service

Communication skills

Problem solving

Time management

Remote work

Education

High school diploma

Tools

CRM systems

Job description

About the Role

Our client is seeking a diligent Customer Service Associate to join their remote-based support team. This role is essential for ensuring our customers receive exceptional assistance and support, contributing to high levels of satisfaction and loyalty. You will manage inquiries, resolve issues, and act as a brand ambassador from your home office. We value individuals who are adept communicators, possess a strong problem-solving aptitude, and thrive in an independent, remote work environment, fostering a culture of continuous improvement and outstanding customer care across all touchpoints.

Key Responsibilities

• Respond to customer inquiries via email, chat, and phone calls.
• Provide accurate product and service information to customers.
• Troubleshoot and resolve customer issues effectively and efficiently.
• Maintain detailed records of customer interactions and transactions in the CRM.
• Escalate complex issues to senior support staff or relevant departments.
• Contribute to the development of support documentation and FAQs.

Requirements

• Proven experience in a customer service or support role.
• Excellent written and verbal communication skills.
• Proficiency with helpdesk software and CRM systems.
• Ability to work independently and manage time effectively in a remote setting.
• Strong problem-solving skills and a customer-first mindset.
• High school diploma or equivalent; college degree is a plus.

Benefits

• Competitive annual salary and performance bonuses.
• Fully remote position, allowing work from home within South Africa .
• Comprehensive medical, dental, and vision insurance.
• Generous paid time off and holidays.
• Opportunities for professional growth and development.