Customer Service Associate - Remote

Placements24; Soweto; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Remote work with flexible scheduling

Health insurance

Paid time off

Job summary

Placements24 is seeking a Customer Service Associate to support customers remotely, handling calls, emails, and chats across regions including Soweto. You will provide product information, troubleshoot issues, and ensure a positive customer experience while maintaining detailed records.

The role emphasizes strong communication, independence, and time management in a fully remote setting, with ongoing training and competitive compensation.

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication.
• Strong active listening and problem-solving capabilities.
• Proficiency with computers and standard office software.
• Ability to work independently and manage time remotely.

Responsibilities

• Handle inbound customer calls, emails, and chat inquiries professionally and efficiently.
• Provide accurate information about products, services, and policies.
• Troubleshoot and resolve customer issues, ensuring satisfaction.
• Process customer orders, forms, applications, and requests.
• Escalate unresolved issues to the appropriate department or team lead.
• Maintain detailed records of customer interactions and transactions.

Skills

Customer service

Verbal communication

Written communication

Active listening

Problem solving

Time management

Remote work

Education

High school diploma

Some college coursework

Tools

Office software

Job description

About the Role

Our client is looking for a motivated and customer-focused Customer Service Associate to join their fully remote team, supporting customers across various regions including Soweto. You will be the first point of contact for customers, addressing their inquiries, troubleshooting issues, and ensuring a positive interaction with our brand. This role requires excellent communication skills, a positive attitude, and the ability to work independently while maintaining high standards of service. This position offers the flexibility of working from home, making it an ideal opportunity for individuals seeking a rewarding career in customer support without the need for daily office commutes.

Key Responsibilities

• Handle inbound customer calls, emails, and chat inquiries professionally and efficiently.
• Provide accurate information about products, services, and company policies.
• Troubleshoot and resolve customer issues, ensuring customer satisfaction.
• Process customer orders, forms, applications, and requests.
• Escalate unresolved issues to the appropriate department or team lead.
• Maintain detailed records of customer interactions and transactions.

Requirements

• Previous experience in a customer service role is an advantage.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving capabilities.
• Proficiency with computers and standard office software.
• Ability to work independently and manage time effectively in a remote setting.
• High school diploma or equivalent; some college coursework is a plus.

Benefits

• Competitive annual salary and potential for performance-based bonuses.
• A fully remote working environment with flexible scheduling options.
• Comprehensive health insurance and retirement savings benefits.
• Paid time off and company holidays.
• Ongoing training and development opportunities to enhance customer service skills.