Customer Service Agent

Sydsen Group (Pty) Ltd; Johannesburg; On-site; ZAR 134,000 - 201,000; Full time

Job summary

Sydsen Group (Pty) Ltd in Johannesburg seeks a Car Rental Customer Service Agent to handle bookings, vehicle handovers, check-ins/check-outs and administration, with shift work and occasional overtime. You will assist clients, explain rental requirements, ensure vehicles are clean and presented to a high standard, and support the rental team during busy periods.

The role requires a neat, reliable, customer-focused individual with strong communication and administration skills; matric and a valid

Qualifications

• Matric/Grade 12 preferred.
• Valid driver’s license is a must.
• Own transport is a must.
• Strong communication and administration skills.
• Excellent attention to detail.
• Willing to work shifts, weekends and overtime when required.
• Comfortable handling and driving vehicles.

Responsibilities

• Handling vehicle bookings, enquiries and customer follow-ups.
• Assisting with professional vehicle handovers.
• Completing check-out, check-in and rental documentation.
• Explaining vehicle features and rental requirements to customers.
• Ensuring vehicles are clean, spotless and presented to a high standard.
• Assisting with off-site deliveries and collections when required.
• Supporting the wider rental team during busy or quiet periods.

Skills

Customer service experience

Strong communication

Attention to detail

Administration skills

Shifts weekends overtime

Able to drive and handle vehicles

Education

Matric / Grade 12

Job description

Car Rental Customer Service Agent – Kempton Park

A car rental company in Gauteng is seeking a professional and customer-focused Customer Service Agent to assist with bookings, vehicle handovers, check-ins, check-outs and administration. Shift work, weekends and overtime may be required. A car rental company based in Gauteng is seeking a professional and service-driven Customer Service Agent to join their team.

The successful candidate will be responsible for assisting clients with vehicle bookings, check-outs, check-ins, vehicle handovers, administration, and ensuring all vehicles are presented to a high standard.

Requirements:

• Matric / Grade 12 preferred


• Valid driver’s licence is a must


• Own transport is a must


• Previous customer service experience required


• Experience in car rental, hospitality, tourism, retail or premium client service will be advantageous


• Must be well-presented, reliable and customer-focused


• Strong communication and administration skills


• Excellent attention to detail


• Must be willing to work shifts, weekends, public holidays and overtime when required


• Must be comfortable handling and driving vehicles

Duties include:

• Handling vehicle bookings, enquiries and customer follow-ups


• Assisting with professional vehicle handovers


• Completing check-out, check-in and rental documentation


• Explaining vehicle features and rental requirements to customers


• Ensuring vehicles are clean, spotless and presented to a high standard


• Assisting with off-site deliveries and collections when required


• Supporting the wider rental team during busy or quiet periods

Please note: This role requires flexibility, shift work, overtime at short notice, and early morning or late evening availability due to operational requirements.

Location

Customer Service Agent • Johannesburg, Gauteng, ZA