Customer Service Agent

Sydsen Group (Pty) Ltd; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Sydsen Group (Pty) Ltd, Cape Town, is seeking a professional Customer Service Agent to assist with bookings, vehicle handovers, check-ins, check-outs and administration. The role requires a valid driver’s license, own transport, and willingness to work shifts, weekends and overtime.

You will explain rental terms to customers and ensure vehicles are clean and presented to a high standard. This is a customer-focused position within a dynamic car rental team.

Qualifications

• Matric/Grade 12 preferred.
• Valid driver’s license mandatory.
• Own transport is a must.
• Experience in car rental, hospitality, tourism, retail or premium client service advantageous.
• Must be well-presented, reliable and customer-focused.
• Strong communication and administration skills.
• Excellent attention to detail.
• Must be willing to work shifts, weekends and overtime.

Responsibilities

• Handling vehicle bookings, enquiries and customer follow-ups.
• Assisting with professional vehicle handovers.
• Completing check-out, check-in and rental documentation.
• Explaining vehicle features and rental requirements to customers.
• Ensuring vehicles are clean, spotless and presented to a high standard.
• Assisting with off-site deliveries and collections when required.
• Supporting the wider rental team during busy or quiet periods.

Skills

Driver's license

Own transport

Customer service experience

Communication skills

Administration skills

Attention to detail

Shift work flexibility

Vehicle handling

Education

Matric / Grade 12

Job description

Car Rental Customer Service Agent – Cape Town

A car rental company in Cape Town is seeking a professional and customer-focused Customer Service Agent to assist with bookings, vehicle handovers, check-ins, check-outs and administration. Shift work, weekends and overtime may be required.

A car rental company based in Cape Town is seeking a professional and service-driven Customer Service Agent to join their team.

The successful candidate will be responsible for assisting clients with vehicle bookings, check-outs, check-ins, vehicle handovers, administration, and ensuring all vehicles are presented to a high standard.

Requirements:

• Matric / Grade 12 preferred
• Valid driver’s licence is a must
• Own transport is a must
• Previous customer service experience required
• Experience in car rental, hospitality, tourism, retail or premium client service will be advantageous
• Must be well-presented, reliable and customer-focused
• Strong communication and administration skills
• Excellent attention to detail
• Must be willing to work shifts, weekends, public holidays and overtime when required
• Must be comfortable handling and driving vehicles

Duties include:

• Handling vehicle bookings, enquiries and customer follow-ups
• Assisting with professional vehicle handovers
• Completing check-out, check-in and rental documentation
• Explaining vehicle features and rental requirements to customers
• Ensuring vehicles are clean, spotless and presented to a high standard
• Assisting with off-site deliveries and collections when required
• Supporting the wider rental team during busy or quiet periods

Please note: This role requires flexibility, shift work, overtime at short notice, and early morning or late evening availability due to operational requirements.

Customer Service Agent • Cape Town Region, Western Cape, ZA