Junior Customer Service Agent- Johannesburg

BCE Foods; Gauteng; On-site; ZAR 180,000 - 240,000; Full time

Job summary

BCE Foods in Johannesburg is seeking a Junior Customer Service Agent to join our team. You will process orders, manage inquiries, and uphold service standards to ensure customer satisfaction.

The role requires strong communication, data accuracy, and the ability to work under pressure in a fast-paced environment. Prior call centre or customer service experience is advantageous, along with basic SAP/Microsoft Office skills.

Qualifications

• Grade 12/Matric equivalent is required.
• Sales qualification is advantageous.
• Experience in customer service or call centre is advantageous.
• Excellent verbal and written communication in English.
• Attention to detail and data capture accuracy.
• Ability to manage customer expectations and deliver quality service.
• Ability to work under pressure in a fast-paced environment.
• PC literate with SAP and MS Office.

Responsibilities

• Process all customer transactions accurately and timeously; manage orders from entry to finalisation.
• Handle customer feedback regarding order statuses and inquiries per policies.
• Develop positive relationships with customers and provide professional service and support.
• Collaborate with internal colleagues and business departments.
• Use initiative to resolve customer queries promptly.
• Promote total customer satisfaction through prompt query resolution.

Skills

Excellent communication

English proficiency

Attention to detail

Customer focus

Problem solving

Time management

Team player

Self-starter

Resilience under pressure

Data entry accuracy

Education

Grade 12/Matric equivalent

Sales qualification

Tools

SAP

Microsoft Office

Outlook

Job description

We currently have a vacancy for a Junior Customer Service Agent based in Johannesburg and we looking for a vibrant, energetic, and customer-focused individual to join our team. The successful candidate should have excellent communication skills, a positive attitude, and a passion for delivering exceptional customer service.

Key duties and responsibilities (including but not limited to):

• Process all customer transactions accurately and timeously. Manage orders from entry to finalisation.
• Manage all customer feedback requirements regarding order statuses, Backorder reporting and general inquiries in adherence to all policies and procedures.
• Develop positive relationships with customers and provide professional Customer Service and Support.
• Foster relationships with internal colleagues and relevant business departments.
• Use initiative and be proactive in resolving customer queries promptly.
• Promote total customer satisfaction internally and externally through providing professional services and prompt query resolution.

Requirements, skills and attributes:

• Grade 12/Matric equivalent
• Qualification in Sales – distinct advantage
• Previous experience in a customer service department and/or a call centre (distinct advantage)
• Excellent communication skills (both verbal and written)
• Excellent command of the English language
• Data capture accuracy & attention to detail
• Ability to manage customer’s expectations
• Customer focused – ability to excel in the provision of service
• Energetic/shows initiative and have ability to work under pressure
• Ability to consistently deliver quality service even when under pressure
• Time management skills and self-starter
• Product application knowledge of catering equipment an advantage
• PC literate (SAP, Microsoft Office packages including outlook)
• Excellent listening skills
• Problem solving ability
• Team player