Customer Service Agent

Hire Resolve; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

A reputable recruitment firm in Cape Town is looking for a Customer Service Agent who will enhance customer experience and streamline shipping processes. The ideal candidate will possess a relevant tertiary qualification, a strong background in customer-facing roles, and proficiency in export processes, including SAD500. Responsibilities include managing customer orders, providing excellent service, and collaborating with the Shipping Manager. A competitive salary is on offer, based on experience.

Qualifications

• In possession of an appropriate tertiary qualification backed by hands‑on experience in customer-facing roles.
• Proficiency in export processes including understanding SAD500.
• Excellent verbal and written communication skills.

Responsibilities

• Receive and process customer orders in line with standard operating procedures.
• Track and manage customer orders throughout the entire process.
• Ensure timely updates and excellent customer service.
• Work closely with the Shipping Manager to ensure smooth order flow and delivery.

Skills

Customer facing experience

Export processes knowledge

Problem-solving skills

Analytical skills

Communication skills

Microsoft Excel proficiency

Problem-solving

Education

Appropriate tertiary qualification

Tools

Microsoft Office

Sypro

Job description

Job Title: Customer Service Agent

Location: Cape Town

Hire Resolve's client is seeking a Customer Service Agent to join their Sales department team in Cape Town! Your efforts will directly contribute to the overall customer experience and the smooth operation of the company’s shipping processes.

Requirements

• In possession of an appropriate tertiary qualification backed by hands‑on experience in customer-facing roles
• Proficiency in export processes, including understanding SAD500, requesting shipping estimates from freight forwarders, placing bookings, and comprehending Incoterms
• Strong ALC benchmarking scores
• Strong problem-solving and solution-generation skills
• Experience with customer-related systems
• Excellent verbal and written communication skills
• Strong analytical skills, integrity, and self-discipline
• Well-groomed and presentable
• Proficiency in Microsoft Office, with a strong emphasis on Excel
• Experience with Sypro

Key Deliverables

• Receive and process customer orders, consignment stock orders, and manufacturing stock orders in line with standard operating procedures
• Track and manage customer orders throughout the entire process
• Ensure timely updates and excellent customer service
• Work closely with the Shipping Manager to ensure smooth order flow and delivery

Contact Hire Resolve for your next career-changing move.

• Salary: negotiable.
• Our client is offering a highly competitive salary for this role based on experience.
• Apply for this role today, contact Mariaan Smit at Hire Resolve or on LinkedIn

You can also visit the Hire Resolve website: hireresolve.us or email us your CV: [e-mail]

We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise.