Front Desk Coordinator

FROGG Recruitment; Cape Town; On-site; ZAR 180,000 - 210,000; Full time

Job summary

FROGG Recruitment is assisting a vehicle rental client in Cape Town Airport Industrial to hire a Front Desk Rental Coordinator. You will manage customer service and coordinate deliveries of vehicles when a client requests a rental. The role requires shift work and strong coordination skills.

Responsibilities include coordinating bookings, liaising with drivers and customers, and ensuring documentation is complete and stored properly. Salary is negotiable depending on shifts and experience.

Job description

Front Desk Rental Coordinator Cape Town Airport Industria

Our vehicle rental client in Cape Town Airport industrial is looking for a Branch Coordinator to navigate and coordinate customer service and delivery of vehicles once a client requests a vehicle.

Salary Negotiable - Must be able to work shifts

Min Requirements

• Matric or relevant
• 3-4 years branch coordination - preferable from a rental perspective
• 3 years rental experience an added bonus
• 3 years administration experience
• 3 years top customer service experience
• Good with software and MS office

Min Requirements

• Deliver top service and branch operations control between client and drivers and its destination
• Responsible for customer service between customer and company
• Bookings of vehicles to rent
• Branch Coordination regarding planning, bookings, cost and receiving payments
• Assign instructions to drivers regarding customers request, drop offs, pick ups
• Assure all documentation is correctly completed and stored - added to the system
• Liaise with drivers to drop of and pick up vehicles at client's destinations
• Liaise with customers regarding bookings, cost and collection