Customer Service Advisor - WhatJobs Direct

Placements24; Mbombela (Nelspruit); Hybrid; ZAR 180,000 - 260,000; Full time

Benefits offered by this job

Health insurance

Retirement benefits

Paid time off

Training & development

Hybrid work

Modern office

Remote tools

Employee assistance

Team events

Performance bonus

Inclusive culture

Job summary

Placements24 in Nelspruit, Mpumalanga, ZA is seeking a professional Customer Service Advisor to join a hybrid team. You will handle inquiries, provide product details, process orders, and resolve issues while maintaining accurate CRM records.

The ideal candidate has customer-facing experience, strong communication skills, and the ability to work both remotely and on-site. This role offers growth opportunities within a supportive organization and requires commuting to the Nelspruit office on

Qualifications

• Previous experience in customer service or client-facing role.
• Excellent communication and interpersonal skills.
• Proficiency with CRM software and office tools.
• Ability to multitask in a dynamic environment.
• Must be able to commute to Nelspruit office.
• High school diploma or equivalent.

Responsibilities

• Respond to customer inquiries via phone, email, and in-person visits in a timely and accurate manner.
• Provide detailed information about products, services, pricing, and promotions.
• Process customer orders, forms, applications, and requests efficiently.
• Resolve customer issues and complaints by investigating the problem, identifying solutions, and escalating when necessary.
• Maintain customer records by updating account information and interaction logs in the CRM system.
• Identify opportunities to enhance customer satisfaction and improve service delivery.
• Collaborate with other departments to ensure customer needs are met effectively.
• Adhere to company policies and procedures in all customer interactions.
• Participate in team meetings and training sessions, both remote and in-office.
• Contribute to a positive and collaborative team environment.

Skills

Communication skills

CRM familiarity

Multitasking

Time management

Hybrid work readiness

Team collaboration

Education

High school diploma

Tools

CRM software

Office applications

Job description

About the Role

Our client is seeking a professional and service-oriented Customer Service Advisor to join their dynamic team in Nelspruit, Mpumalanga, ZA . This hybrid role combines the benefits of remote work flexibility with essential in‑office collaboration, allowing for a balanced approach to your professional life. You will be responsible for interacting with customers, providing information, processing orders, and resolving inquiries. This position is crucial for maintaining customer satisfaction and loyalty. We offer a stimulating work environment and opportunities for growth within a respected organization.

Key Responsibilities

• Respond to customer inquiries via phone, email, and in‑person visits in a timely and accurate manner.
• Provide detailed information about products, services, pricing, and promotions.
• Process customer orders, forms, applications, and requests efficiently.
• Resolve customer issues and complaints by investigating the problem, identifying solutions, and escalating when necessary.
• Maintain customer records by updating account information and interaction logs in the CRM system.
• Identify opportunities to enhance customer satisfaction and improve service delivery.
• Collaborate with other departments to ensure customer needs are met effectively.
• Adhere to company policies and procedures in all customer interactions.
• Participate in team meetings and training sessions, both remote and in‑office.
• Contribute to a positive and collaborative team environment.

Requirements

• Previous experience in a customer service or client‑facing role is required.
• Excellent communication and interpersonal skills.
• Proficiency in using computers, CRM software, and common office applications.
• Ability to multitask and manage time effectively in a dynamic environment.
• Experience in handling customer complaints and finding resolutions.
• A positive attitude and a genuine desire to assist customers.
• Ability to work both independently and as part of a team in a hybrid setting.
• Must be able to commute to our Nelspruit office for scheduled in‑office days.
• High school diploma or equivalent.
• Familiarity with the local market is a plus.

Benefits

• An annual salary of R .
• Comprehensive health insurance and retirement benefits.
• Paid vacation and sick leave.
• Opportunities for professional development and skills training.
• A flexible hybrid work arrangement.
• Modern office facilities and remote work tools.
• Employee assistance program for personal and professional well‑being.
• Team building events and social activities.
• Potential for performance‑based bonuses.
• A supportive and inclusive work culture.