Customer Service Advisor - Randburg

Placements24; Randburg; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Hybrid work model

Performance bonuses

Health benefits

Development opportunities

Paid leave

Job summary

Placements24 is hiring a Customer Service Advisor in Randburg, Gauteng. The role offers a hybrid model with remote days and occasional office collaboration to support clients in and around Randburg.

The ideal candidate will be an exceptional communicator with strong problem-solving skills, delivering first-class support to customers and contributing to satisfaction and retention.

Qualifications

• Previous customer service experience preferred.
• Excellent verbal and written communication.
• Ability to manage multiple tasks in a fast-paced environment.
• Comfortable using CRM systems and customer service software.
• Willingness to learn and adapt to processes.

Responsibilities

• Respond to inquiries via phone, email, and live chat in a professional manner.
• Provide accurate information on products, services, and account status.
• Troubleshoot and resolve issues; escalate when needed.
• Process requests such as changes, cancellations, or updates.
• Maintain detailed records of interactions and transactions.
• Identify opportunities to improve the customer experience and report to management.
• Adhere to service standards and performance metrics.
• Build rapport and foster long-term relationships with customers.
• Stay updated on product knowledge and policies.
• Collaborate with team members to reach service goals.

Skills

Excellent communication

CRM proficiency

Problem-solving

Multitasking

Education

High school diploma

Tools

CRM software

Job description

About the Role

Our client is actively recruiting for a Customer Service Advisor to join their vibrant team, working a hybrid model with a focus on remote operations, serving clients in and around Randburg, Gauteng. This role is critical in providing first-class support to our client's valued customers. The ideal candidate will be an exceptional communicator, possess a knack for problem-solving, and be dedicated to ensuring a positive customer experience. You will handle a variety of customer inquiries, from general queries to more complex issues, providing timely and effective resolutions. This position offers the flexibility of a hybrid work arrangement, allowing for a blend of remote work and occasional office-based collaboration in Randburg. We are seeking individuals who are proactive, empathetic, and committed to exceeding customer expectations. This is an excellent opportunity for professionals in the Randburg, Gauteng area looking to advance their careers in customer service within a supportive and innovative environment. Join a company that truly values its customers and provides the tools and support needed for its team to succeed. Your contribution will directly impact customer satisfaction and retention.

Key Responsibilities

• Respond to customer inquiries via phone, email, and live chat in a professional and courteous manner.
• Provide accurate information regarding products, services, and account status.
• Troubleshoot and resolve customer issues, escalating complex problems as needed.
• Process customer requests, such as order changes, cancellations, or information updates.
• Maintain detailed and accurate records of customer interactions and transactions.
• Identify opportunities to improve the customer experience and provide feedback to management.
• Adhere to company service standards and performance metrics.
• Build rapport with customers and foster long-term relationships.
• Stay updated on product knowledge and company policies.
• Collaborate with team members to achieve collective service goals.

Requirements

• Previous experience in a customer service or client support role is preferred.
• Excellent communication skills, both verbal and written.
• Strong listening and problem-solving abilities.
• Proficiency in using CRM systems and other customer service software.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• High school diploma or equivalent; tertiary education is a plus.
• A positive attitude and a strong commitment to customer satisfaction.
• Ability to work effectively both independently (remotely) and collaboratively in person near Randburg, Gauteng.
• Adaptability and willingness to learn new skills and processes.
• Reliable internet connection and a suitable home office setup for remote workdays.

Benefits

• Hybrid work model offering a balance of remote and office work.
• Competitive salary and potential for performance bonuses.
• Comprehensive health and wellness benefits.
• Opportunities for professional development and career advancement.
• Generous paid annual leave and public holidays.
• A collaborative and supportive work culture.
• Employee assistance program for well-being.
• Access to modern office facilities in Randburg.
• Regular team activities and training sessions.
• Work with a leading company in the industry.