Senior Customer Service Advisor - Randburg

Placements24; Johannesburg; On-site; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Leadership development

Comprehensive benefits package

Office-based role in Randburg

Dynamic team environment

Regular professional development

Job summary

Placements24 in Randburg, Gauteng, is seeking an experienced Senior Customer Service Advisor to join their team in Randburg. This office-based role requires leadership, a proven track record in handling complex inquiries, mentoring junior staff, and contributing to service strategy.

You will drive customer satisfaction, analyze feedback, and collaborate with other departments to maintain service levels. Residing in Randburg or commuting regularly is expected in a dynamic, professional

Qualifications

• Extensive leadership experience in a customer service role.
• Proven ability to mentor and train staff.
• Strong communication, negotiation and conflict-resolution skills.
• Analytical skills with experience using CRM systems.
• Ability to manage multiple priorities under pressure.

Responsibilities

• Handle complex customer inquiries and resolve escalated issues.
• Provide guidance and mentorship to junior staff.
• Develop and implement strategies to improve customer satisfaction and retention.
• Analyze customer feedback and identify areas for service enhancement.
• Collaborate with other departments to resolve cross-functional issues.
• Maintain in-depth knowledge of products, services and policies.
• Represent the company professionally at all times.
• Contribute to team performance by meeting service level agreements.
• Assist in developing training materials and onboarding new team members.
• Identify opportunities for process improvements within the customer service department.

Skills

Leadership

Customer service

Communication

Mentoring

Problem-solving

Prioritization

Education

Higher education degree preferred

Tools

CRM systems

Job description

About the Role

Our client is seeking an experienced and highly motivated Senior Customer Service Advisor to join their dynamic team in Randburg , Gauteng. This senior role requires an individual with a proven track record in customer service, capable of handling complex inquiries, mentoring junior staff, and contributing to service strategy. You will be instrumental in ensuring the highest levels of customer satisfaction and loyalty. This is an office-based position, providing a collaborative and professional environment in Randburg . If you are a leader in customer care, possess exceptional problem-solving skills, and are passionate about driving customer success, we encourage you to apply. This is a significant opportunity to advance your career in customer service within the bustling economic hub of Randburg .

Key Responsibilities

• Handle complex customer inquiries and resolve escalated issues with professionalism.
• Provide guidance and mentorship to junior customer service representatives.
• Develop and implement strategies to improve customer satisfaction and retention.
• Analyze customer feedback and identify areas for service enhancement.
• Collaborate with other departments to resolve cross-functional customer issues.
• Maintain in-depth knowledge of company products, services, and policies.
• Represent the company in a positive and professional manner at all times.
• Contribute to team performance by meeting and exceeding service level agreements.
• Assist in developing training materials and onboarding new team members.
• Identify opportunities for process improvements within the customer service department.

Requirements

• Extensive experience in a customer service or client relations role, with demonstrated leadership qualities.
• Exceptional communication, negotiation, and conflict-resolution skills.
• Proven ability to mentor and train team members.
• Strong analytical skills and experience with CRM systems.
• Ability to manage multiple priorities and work effectively under pressure.
• A proactive and solutions-oriented mindset.
• Residing in or able to commute regular to Randburg , Gauteng.
• Higher education qualification is preferred.
• Proficiency in relevant software and tools.
• A passion for delivering outstanding customer experiences.

Benefits

• Attractive senior-level salary and performance bonuses.
• Leadership development opportunities.
• Comprehensive benefits package.
• Work in a dynamic and supportive team environment.
• Prime location in Randburg .
• Contribute to shaping customer service excellence.
• Regular professional development and training.