Customer Service Advisor - Klerksdorp Hub

Placements24; Johannesburg; Vor Ort; ZAR 420.000 - 550.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Medical aid and retirement fund

Paid training and development

Team events and discounts

Career progression

Ample paid time off

Zusammenfassung

Placements24 is seeking a proactive and customer-focused Customer Service Advisor to join their Klerksdorp team. You will be the first point of contact for clients, handling inquiries via phone, email, and in-person interactions, and delivering accurate solutions to ensure satisfaction.

The role emphasizes strong communication, problem-solving, and CRM proficiency, with opportunities for career progression in a collaborative environment.

Qualifikationen

• Proven experience in a customer service or client-facing role.
• Excellent verbal and written communication abilities.
• Strong active listening and problem-solving skills.
• Proficiency in using CRM software and standard office applications.

Aufgaben

• Address customer inquiries and concerns through various channels including phone, email, and in-person interactions.
• Identify customer needs, clarify information, research issues, and provide effective solutions.
• Document customer interactions accurately and thoroughly in the CRM system.
• Escalate complex issues to the appropriate departments or senior staff for resolution.
• Provide comprehensive information regarding products, services, and company policies.
• Strive to meet and exceed individual and team performance targets.
• Proactively identify opportunities to enhance the customer experience and service efficiency.
• Contribute to a positive team atmosphere by sharing knowledge and supporting colleagues.

Kenntnisse

Customer service

Communication

Active listening

Problem solving

Multitasking

Teamwork

Ausbildung

High school diploma or equivalent

Tools

CRM software

Office applications

Jobbeschreibung

About the Role

Our client is actively seeking a proactive and customer-focused Customer Service Advisor to join their established team in Klerksdorp, North West . This vital position is responsible for delivering exceptional support and ensuring a positive experience for all clients. The ideal candidate will possess outstanding communication skills, a keen ability to troubleshoot issues, and a genuine dedication to customer satisfaction. As the primary point of contact for customer inquiries, you will provide efficient and accurate solutions. This is a prime opportunity for career growth within a reputable company that values its employees and promotes a supportive team environment. The successful individual will play a key role in maintaining high customer retention rates and contributing to the company's overall success. We are looking for someone who is adaptable, detail-oriented, and thrives in a dynamic customer service setting. Your commitment to understanding and resolving customer needs will be paramount. Make a significant impact on our client's customer engagement strategy.

Key Responsibilities

• Address customer inquiries and concerns through various channels including phone, email, and in-person interactions.
• Identify customer needs, clarify information, research issues, and provide effective solutions.
• Document customer interactions accurately and thoroughly in the CRM system.
• Escalate complex issues to the appropriate departments or senior staff for resolution.
• Provide comprehensive information regarding products, services, and company policies.
• Strive to meet and exceed individual and team performance targets.
• Proactively identify opportunities to enhance the customer experience and service efficiency.
• Contribute to a positive team atmosphere by sharing knowledge and supporting colleagues.

Requirements

• Proven experience in a customer service or client-facing role.
• Excellent verbal and written communication abilities.
• Strong active listening and problem-solving skills.
• Proficiency in using CRM software and standard office applications.
• Ability to manage multiple tasks simultaneously and prioritize effectively.
• A patient, empathetic, and professional demeanor.
• High school diploma or equivalent required; further education or relevant certifications are a plus.
• Previous experience in the Klerksdorp area is an advantage.
• Must be available to work on-site in our Klerksdorp office.

Benefits

• Competitive annual salary with potential for performance-based increases.
• Comprehensive medical aid and retirement fund benefits.
• Paid training and ongoing professional development opportunities.
• A friendly and collaborative workplace culture.
• Generous employee discounts on services.
• Ample paid time off and holiday allowances.
• Opportunities for career progression within the organization.
• Regular team-building activities and social events.