Client Support Associate - Klerksdorp

Placements24; Johannesburg; On-site; ZAR 150,000 - 210,000; Full time

Job summary

Placements24 is seeking a diligent Client Support Associate for our client in Klerksdorp. You will handle a variety of client inquiries, provide product usage assistance, and resolve issues to ensure customer satisfaction.

The role emphasizes empathy, clear communication, and problem-solving within a collaborative team. You’ll respond via phone, email, and chat, maintain accurate records in CRM, and contribute to service improvements through feedback.

Qualifications

• Experience in client support, helpdesk, or customer service roles.
• Excellent written and verbal communication skills.
• Based in or able to commute to Klerksdorp.

Responsibilities

• Respond to client inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information about products, services and policies.
• Troubleshoot and resolve client issues, documenting interactions and resolutions.
• Escalate complex problems to senior staff when necessary.
• Assist clients with account management, updates and information retrieval.
• Gather client feedback and identify opportunities to improve service.
• Maintain client records and update databases accurately.
• Ensure client satisfaction with helpful solutions and positive engagement.
• Collaborate with team members to share knowledge and best practices.
• Adhere to company guidelines and service level agreements.

Skills

Customer service

Active listening

Empathy

Multitasking

Communication

Education

High school diploma

Tools

CRM software

Office applications

Job description

About the Role

Our client is seeking a diligent and customer-focused Client Support Associate to join their team in Klerksdorp . This role is essential for delivering high-quality support and ensuring customer satisfaction. You will be responsible for handling a variety of client inquiries, providing assistance with product usage, and resolving any issues that may arise. The ideal candidate is empathetic, articulate, and possesses strong problem-solving skills. A passion for helping people and a commitment to delivering exceptional service are paramount. You will work closely with customers to understand their needs and provide effective solutions, thereby building lasting relationships. We are looking for a motivated individual who can contribute positively to our client's reputation for excellent customer care and who thrives in a collaborative team environment. This role offers a great entry point into a growing company.

Key Responsibilities

• Respond to client inquiries and requests via phone, email, and chat in a timely and professional manner.
• Provide accurate information about products, services, and company policies.
• Troubleshoot and resolve client issues, documenting all interactions and resolutions.
• Escalate complex problems to senior support staff or relevant departments when necessary.
• Assist clients with account management, updates, and information retrieval.
• Gather client feedback and identify areas for service improvement.
• Maintain client records and update databases accurately.
• Ensure client satisfaction by offering helpful solutions and positive engagement.
• Collaborate with team members to share knowledge and best practices.
• Adhere to all company guidelines and service level agreements.

Requirements

• Proven experience in a client support, customer service, or helpdesk role.
• Excellent communication and interpersonal skills, both written and verbal.
• Strong active listening and problem-solving capabilities.
• Proficiency in using CRM software and standard office applications.
• Ability to manage time effectively and multitask in a dynamic environment.
• A patient and understanding approach to client interactions.
• High school diploma or equivalent; further education or relevant certifications are a plus.
• A team-oriented mindset and a willingness to learn.
• Commitment to providing outstanding client experiences.
• Must be based in or able to commute to Klerksdorp .

Benefits

Our client offers a competitive salary, commensurate with experience, along with a comprehensive benefits package. This includes contributions towards medical aid and a retirement fund. We are committed to the professional development of our employees and offer various training opportunities. Employees will have the chance to work with a supportive team and gain valuable industry experience. This role provides a solid foundation for career growth within the organization. Standard annual leave and other statutory benefits are provided. The work environment is focused on collaboration and client success.