Customer Solutions Advisor

Placements24; LegKraal Gate; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Competitive salary

Full remote work

Medical aid

Career advancement

Incentives

Employee discounts

Flexible culture

Paid time off

Online training

Retirement fund

Job summary

Placements24 is seeking a Customer Solutions Advisor for a fully remote role servicing customers in South Africa. You will handle inquiries via phone, email, and chat, guiding users through product features and resolving billing or technical issues.

The ideal candidate has strong communication, active listening, and a proactive problem-solving mindset. A reliable home office setup and a passion for customer success are essential.

Qualifications

• Previous experience in a customer service or support role.
• Excellent communication and active listening skills.
• Proficient with computers, online communication tools, and CRM software.
• Able to multitask and work effectively in a remote setting.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Diagnose and resolve issues related to services, billing, and account management.
• Guide customers through product features, troubleshooting steps, and service offerings.
• Process service requests, order changes, and account updates efficiently.
• Maintain detailed records of customer interactions and resolutions in the CRM system.
• Collaborate with internal teams to address complex customer issues.

Skills

Customer service

Active listening

Problem solving

Remote work

Time management

Education

High school diploma

Tertiary qualification

Tools

CRM software

Job description

About the Role

Our client, a dynamic and growing telecommunications company, is seeking a motivated Customer Solutions Advisor to join their remote team. This role is pivotal in ensuring customer satisfaction by providing expert advice and solutions to inquiries regarding services, billing, and technical issues. The ideal candidate is a proactive communicator with a strong understanding of customer needs and a passion for problem-solving. As a remote employee, you will leverage digital tools to deliver exceptional service, fostering positive customer relationships from anywhere in North West . We pride ourselves on offering a flexible and supportive work environment that encourages personal and professional growth. This is a fantastic opportunity to advance your career in customer service within a company that values innovation and client-centricity. Join a team that is dedicated to making a difference in how customers interact with technology and services.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat, providing accurate and helpful information.
• Diagnose and resolve customer issues related to services, billing, and account management.
• Guide customers through product features, troubleshooting steps, and service offerings.
• Process service requests, order changes, and account updates efficiently.
• Identify customer needs and recommend appropriate solutions or upgrades.
• Maintain detailed records of customer interactions and resolutions in the CRM system.
• Collaborate with internal teams to address complex customer issues.
• Gather customer feedback to identify areas for service improvement.
• Ensure adherence to company policies and service level agreements.
• Contribute to a positive team environment and share best practices with colleagues.

Requirements

• Previous experience in a customer service or support role is required.
• Excellent communication and active listening skills.
• Strong problem-solving abilities and a customer-focused mindset.
• Proficiency with computers, online communication tools, and CRM software.
• Ability to multitask and manage time effectively in a remote setting.
• A reliable internet connection and a quiet workspace are essential.
• High school diploma or equivalent; a relevant tertiary qualification is a plus.
• Demonstrated ability to learn new products and services quickly.
• Resilience and a positive attitude when dealing with challenging situations.
• Must be eligible to work in South Africa and reside within the country.

Benefits

• Competitive salary package.
• Full remote work arrangement.
• Comprehensive medical aid benefits.
• Opportunities for skill development and career advancement.
• Performance-based incentives and bonuses.
• Employee discounts on company services.
• A supportive and flexible work culture.
• Paid time off and sick leave.
• Access to online training resources.
• Contribution to a retirement fund.