Customer Service Advisor - Client Assistance

Placements24; Komani; Hybrid; ZAR 180,000 - 260,000; Full time

Benefits offered by this job

Competitive salary

Hybrid work arrangement

Medical aid and retirement fund

Training and progression

Supportive team atmosphere

Job summary

Placements24 in Queenstown seeks a friendly and professional Customer Service Advisor to support clients and ensure a positive experience.

You will handle calls, emails, and live chats, provide product and account information, and document interactions in the CRM, while collaborating in a hybrid team.

The ideal candidate has a high school diploma, customer-service experience, strong communication, and the ability to stay calm under pressure.

Qualifications

• High school diploma or equivalent qualification.
• Experience in customer service or call center preferred.
• Excellent verbal and written communication skills.
• Strong listening skills and a customer-centric approach.
• Proficiency with CRM software and basic computer applications.
• Ability to stay calm and professional under pressure.

Responsibilities

• Handle incoming customer calls, emails, and live chat promptly and efficiently.
• Provide accurate information regarding products, services, and account details.
• Resolve customer complaints and issues with patience and professionalism.
• Guide customers through processes and troubleshoot basic problems.
• Document all customer interactions and resolutions accurately in the CRM system.
• Escalate complex issues to the appropriate departments for resolution.

Skills

Customer service experience

Communication skills

Active listening

CRM familiarity

Education

High school diploma

Tools

CRM software

Job description

About the Role

Our client is seeking a friendly and professional Customer Service Advisor to assist clients in Queenstown . This role is fundamental in providing exceptional support, addressing customer inquiries, and ensuring a positive experience with our services. You will be the voice of the company, building rapport and trust with every interaction. Join a dedicated team that prioritizes customer satisfaction and offers a collaborative work environment with hybrid flexibility, allowing for both focused work and team engagement.

Key Responsibilities

• Handle incoming customer calls, emails, and live chat inquiries promptly and efficiently.
• Provide accurate information regarding products, services, and account details.
• Resolve customer complaints and issues with patience and professionalism.
• Guide customers through processes and troubleshoot basic problems.
• Document all customer interactions and resolutions accurately in the CRM system.
• Escalate complex issues to the appropriate departments for resolution.

Requirements

• High school diploma or equivalent qualification.
• Previous experience in a customer service or call center environment is highly desirable.
• Excellent verbal and written communication skills.
• Strong listening skills and a customer-centric approach.
• Proficiency in using CRM software and basic computer applications.
• Ability to remain calm and professional under pressure.

Benefits

• Competitive annual salary with potential for performance bonuses.
• Hybrid work arrangement offering flexibility and work-life balance.
• Comprehensive medical aid and retirement fund benefits.
• Opportunities for further training and career progression.
• A supportive and friendly team atmosphere.