Customer Support Executive

Placements24; South Africa; On-site; ZAR 180,000 - 320,000; Full time

Benefits offered by this job

Medical aid

Retirement benefits

Growth opportunities

Team culture

Engagement activities

Job summary

Placements24 is recruiting a proactive Customer Support Executive for our client in Queenstown. You will handle customer inquiries, diagnose issues, and provide friendly, accurate assistance to enhance satisfaction and loyalty.

Ideal candidates have a Grade 12 certificate, proven customer support experience, excellent communication, strong problem‑solving skills, and proficiency with common customer support tools.

Qualifications

• Grade 12 certificate or higher is required.
• Proven experience in a customer support or helpdesk role.
• Excellent verbal and written communication.
• Strong problem-solving abilities and attention to detail.

Responsibilities

• Handle inbound customer inquiries via phone, email, and potentially in-person channels.
• Diagnose and resolve technical issues and product-related queries.
• Provide comprehensive support and guidance on service usage.
• Escalate complex issues and follow up until resolution.
• Maintain accurate customer records and service logs.

Skills

Communication skills

Problem solving

Attention to detail

Education

Grade 12

Tools

Customer support software

Job description

About the Role

Our client is actively seeking a proactive and skilled Customer Support Executive to join their team in Queenstown . This role is essential for ensuring our customers receive prompt, accurate, and friendly assistance. You will be responsible for managing customer inquiries, troubleshooting problems, and providing solutions that enhance customer satisfaction and loyalty. We are looking for an individual who is passionate about service excellence and can contribute to a positive customer experience in a fast-paced environment.

Key Responsibilities

• Handle inbound customer inquiries via phone, email, and potentially in-person channels.
• Diagnose and resolve technical issues and product-related queries efficiently.
• Provide comprehensive support and guidance to customers on service usage.
• Escalate complex issues to appropriate departments and follow up to ensure resolution.
• Maintain accurate customer records and update service logs.

Requirements

• A minimum of a Grade 12 certificate; further qualifications are a plus.
• Proven experience in a customer support or technical helpdesk role.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Proficiency in using customer support software and standard office applications.

Benefits

• Competitive salary and potential for performance-based incentives.
• Full medical aid and retirement benefits.
• Opportunities for professional growth and skill development.
• A collaborative and supportive team culture in Queenstown .
• Regular employee engagement activities.