IT Support Representative

Placements24; South Africa; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Hybrid work model

Professional development opportunities

Career progression

Job summary

Placements24 is seeking a reliable IT Support Representative in Queenstown to assist employees with desktop hardware, software, and network issues. The role blends office tasks with remote work, ensuring smooth IT operations and timely support across the organization.

The ideal candidate has IT support experience, strong Windows proficiency, basic networking knowledge, and excellent communication. A hybrid work model and development opportunities are offered to help you grow within the team.

Qualifications

• Previous IT support or helpdesk experience.
• Proficiency with Windows operating systems and common business applications.
• Familiarity with network troubleshooting and basic hardware repair.
• Strong analytical and problem-solving skills.
• Excellent customer service and communication skills.

Responsibilities

• Provide comprehensive IT support to end-users for desktop hardware, software, and network issues.
• Install, configure, and maintain computer systems and related equipment.
• Diagnose and resolve technical problems efficiently, documenting all actions taken.
• Assist with user account management, including creation, modification, and deletion.
• Respond to support tickets and service requests within agreed-upon SLAs.
• Contribute to IT asset management and inventory control processes.

Skills

Windows OS

Customer Service

Troubleshooting

Networking basics

Hardware repair

Documentation

Communication

Job description

About the Role

Our client is looking for a reliable and technically skilled IT Support Representative to join their team in Queenstown . This role is fundamental to ensuring the smooth operation of our IT infrastructure by providing responsive support to all employees. You will handle a variety of technical issues, from hardware setup to software troubleshooting, in a hybrid work environment that combines office-based tasks with remote flexibility. Your expertise will be crucial in maintaining productivity and ensuring all staff have the technological resources they need to succeed.

Key Responsibilities

• Provide comprehensive IT support to end-users for desktop hardware, software, and network issues.
• Install, configure, and maintain computer systems and related equipment.
• Diagnose and resolve technical problems efficiently, documenting all actions taken.
• Assist with user account management, including creation, modification, and deletion.
• Respond to support tickets and service requests within agreed-upon service level agreements (SLAs).
• Contribute to IT asset management and inventory control processes.

Requirements

• Previous experience in an IT support or helpdesk role.
• Proficiency with Windows operating systems and common business applications.
• Familiarity with network troubleshooting and basic hardware repair.
• Strong analytical and problem-solving skills.
• Excellent customer service and communication skills.
• Relevant IT certifications are advantageous.

Benefits

• Competitive salary and benefits package.
• Hybrid work model offering flexibility and work-life balance.
• Opportunities for professional development and training.
• Supportive team environment with clear career progression paths.
• Company-provided tools and resources for effective job performance.