Junior Customer Service Representative Apprentice

Placements24; South Africa; Hybrid; ZAR 120,000 - 180,000; Full time

Benefits offered by this job

Paid apprenticeship

Comprehensive training

Mentorship

Diverse customer interactions

Growth opportunities

Job summary

Placements24 in Queenstown (SA) is seeking a junior Customer Service Representative Apprentice to join a hybrid team. The role focuses on learning to support clients, resolve inquiries, and build positive relationships through structured training and mentorship.

You will gain hands-on experience in CRM usage, product knowledge, and customer-first communication while contributing to high levels of satisfaction in a supportive and dynamic work environment.

Qualifications

• Excellent verbal and written communication skills.
• Strong interpersonal skills with a patient and empathetic approach.
• Basic computer literacy and familiarity with office applications.
• Ability to multitask and manage time effectively.
• Eagerness to learn customer service techniques and company products/services.
• Reliable and professional demeanor.

Responsibilities

• Handle customer inquiries via phone, email, and chat in a professional manner.
• Provide information about products and services, and resolve customer issues effectively.
• Document customer interactions and feedback accurately in the CRM system.
• Escalate complex issues to senior team members when necessary.
• Assist with customer onboarding processes and follow-ups.
• Contribute to maintaining high standards of customer satisfaction in a hybrid setting.

Skills

Communication

Interpersonal skills

Computer literacy

Time management

Willingness to learn

Professional demeanor

Job description

About the Role

Our client is looking for a friendly and service-oriented Junior Customer Service Representative Apprentice to join their team in Queenstown . This hybrid role offers a fantastic opportunity to gain experience in customer support, learning how to effectively communicate with clients, resolve inquiries, and build positive relationships. You will receive comprehensive training in customer service best practices, communication protocols, and the use of support software. This apprenticeship is ideal for individuals who are empathetic, patient, and eager to develop strong interpersonal and problem-solving skills within a supportive and dynamic work environment, contributing to customer satisfaction.

Key Responsibilities

• Handle customer inquiries via phone, email, and chat in a professional manner.
• Provide information about products and services, and resolve customer issues effectively.
• Document customer interactions and feedback accurately in the CRM system.
• Escalate complex issues to senior team members when necessary.
• Assist with customer onboarding processes and follow-ups.
• Contribute to maintaining high standards of customer satisfaction in a hybrid setting .

Requirements

• Excellent verbal and written communication skills .
• Strong interpersonal skills with a patient and empathetic approach.
• Basic computer literacy and familiarity with office applications.
• Ability to multitask and manage time effectively.
• Eagerness to learn customer service techniques and company products/services.
• Reliable and professional demeanor.

Benefits

• Paid apprenticeship with a competitive annual salary.
• Comprehensive training in customer service excellence.
• Mentorship from experienced customer support specialists.
• Exposure to diverse customer interactions and problem-solving scenarios.
• Opportunities for growth within the customer service department.