Client Service Agent

Placements24; South Africa; On-site; ZAR 180,000 - 260,000; Full time

Benefits offered by this job

Comprehensive health insurance

Retirement benefits

Training and career advancement

Friendly team culture

Job summary

Placements24 is seeking a Client Service Agent to join its Queenstown team, focusing on delivering outstanding customer support and building strong client relationships in the Eastern Cape. You will handle inquiries, resolve issues, and maintain CRM records in a collaborative office setting.

The role offers full-time employment with regular hours, comprehensive health and retirement benefits, and opportunities for ongoing training and career advancement.

Qualifications

• Experience in a client service or customer support role.
• Excellent communication and interpersonal skills.
• Proficiency with CRM software and standard office applications.
• Strong problem-solving abilities.
• Ability to work in a team and manage multiple tasks.

Responsibilities

• Serve as the first point of contact for clients, addressing inquiries and providing solutions.
• Manage and resolve customer complaints and issues effectively and efficiently.
• Process client requests, orders, and account modifications with accuracy.
• Provide detailed information about products, services, and company policies.
• Maintain detailed records of all client interactions and transactions in the CRM system.

Skills

Customer service

Communication skills

CRM software

Teamwork

Problem solving

Attention to detail

Tools

CRM software

Job description

About the Role

Our client is seeking a dedicated and customer-oriented Client Service Agent to join their established team in Queenstown . This role is integral to providing excellent support and building strong relationships with their clientele. You will handle inquiries, resolve issues, and ensure a seamless experience for every customer, contributing to the company's reputation for outstanding service within the Eastern Cape . This is an excellent opportunity for an individual who thrives in a collaborative office setting and enjoys direct customer interaction in the Queenstown area.

Key Responsibilities

• Serve as the first point of contact for clients, addressing inquiries and providing solutions.
• Manage and resolve customer complaints and issues effectively and efficiently.
• Process client requests, orders, and account modifications with accuracy.
• Provide detailed information about products, services, and company policies.
• Maintain detailed records of all client interactions and transactions in the CRM system.

Requirements

• Previous experience in a client service or customer support role.
• Excellent communication and interpersonal skills, with a patient and empathetic approach.
• Proficiency with CRM software and standard office applications.
• Strong problem-solving abilities and attention to detail.
• Ability to work effectively within a team and manage multiple tasks simultaneously.

Benefits

• Competitive annual salary with regular reviews.
• Full-time employment with consistent working hours.
• Comprehensive health insurance and retirement benefits.
• Opportunities for ongoing training and career advancement.
• A friendly and supportive team culture in Queenstown .