Junior Customer Service Representative

Placements24; South Africa; On-site; ZAR 120,000 - 180,000; Full time

Benefits offered by this job

Health benefits

Paid training

Career advancement

Paid time off

Collaborative work environment

Queenstown location

Job summary

Placements24 is seeking a Junior Customer Service Representative to join their support team in Queenstown, South Africa. You will be the first point of contact for customers, providing timely and effective assistance with inquiries, issues, and concerns.

This role requires excellent interpersonal skills, empathy, and the ability to multitask in a busy environment. The company offers a competitive starting salary, paid training, health benefits, and clear opportunities for career advancement

Qualifications

• Excellent communication and interpersonal skills.
• Patience, empathy, and a customer-focused attitude.
• Ability to multitask and manage time effectively in a busy environment.
• Basic computer proficiency and data entry skills.
• Willingness to learn about company products and services.
• Previous customer service experience is an advantage.

Responsibilities

• Respond to customer inquiries via phone, email, and in-person with professionalism and efficiency.
• Provide accurate information about products, services, and policies.
• Resolve customer complaints and issues in a timely and satisfactory manner.
• Maintain detailed records of customer interactions and transactions.
• Escalate complex issues to relevant departments for resolution.
• Strive to meet and exceed customer service performance metrics.

Skills

Communication skills

Interpersonal skills

Multitasking

Data entry

Willingness to learn

Customer service experience

Job description

About the Role

Our client is seeking a dedicated and empathetic Junior Customer Service Representative to join their support team in Queenstown . This role is vital in ensuring customer satisfaction by providing timely and effective assistance with inquiries, issues, and concerns. You will be the first point of contact for customers, offering solutions and building positive relationships. This position is perfect for individuals with excellent interpersonal skills and a genuine desire to help others, offering a rewarding career path in customer support within a friendly and supportive office environment that values service excellence and teamwork.

Key Responsibilities

• Respond to customer inquiries via phone, email, and in-person with professionalism and efficiency.
• Provide accurate information about products, services, and policies.
• Resolve customer complaints and issues in a timely and satisfactory manner.
• Maintain detailed records of customer interactions and transactions.
• Escalate complex issues to relevant departments for resolution.
• Strive to meet and exceed customer service performance metrics.

Requirements

• Excellent communication and interpersonal skills .
• Patience, empathy, and a customer-focused attitude.
• Ability to multitask and manage time effectively in a busy environment.
• Basic computer proficiency and data entry skills.
• Willingness to learn about company products and services.
• Previous experience in customer service or a related field is an advantage.

Benefits

• Competitive starting salary and regular performance reviews.
• Comprehensive health and wellness benefits.
• Paid training program to equip you for the role.
• Opportunities for career advancement within the customer service department.
• A positive and collaborative work environment in Queenstown .
• Paid time off and public holidays.