Customer Service Advisor

Placements24; Stellenbosch; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Medical and dental coverage

Paid time off and holidays

Career development and training

Hybrid work environment

Job summary

Placements24 in Stellenbosch is seeking a motivated Customer Service Advisor to join their team. You will handle inquiries via phone, email, and in-person, provide accurate product info, and resolve issues to maintain high customer satisfaction.

This hybrid role combines in-office collaboration with remote work, requires strong communication, active listening, and CRM proficiency, and offers opportunities for career development and performance bonuses.

Qualifications

• Previous experience in a customer service or advisory role.
• Excellent communication and active listening skills.
• Proficiency in using CRM software.
• Strong problem-solving abilities and a positive attitude.
• Ability to adapt to a hybrid working model.

Responsibilities

• Handle customer inquiries via phone, email, and in-person with professionalism.
• Provide accurate information about products, services, and company policies.
• Resolve customer complaints and concerns effectively and empathetically.
• Update and maintain customer records in the company's CRM system.
• Contribute to team efforts to improve customer satisfaction and retention.

Skills

Communication skills

Active listening

Problem-solving

Tools

CRM software

Job description

About the Role

Our client is actively seeking a motivated Customer Service Advisor to join their team in the vibrant town of Stellenbosch . This role is crucial for maintaining high standards of customer satisfaction by addressing client inquiries and resolving issues effectively. You will serve as a key point of contact, ensuring that clients receive timely and accurate information. This position offers a hybrid work arrangement, blending the benefits of in-office teamwork with the flexibility of remote work. The ideal candidate will possess excellent communication skills, a proactive approach to problem-solving, and a commitment to delivering exceptional service in the heart of the Cape Winelands .

Key Responsibilities

• Handle customer inquiries via phone, email, and in-person with professionalism.
• Provide accurate information about products, services, and company policies.
• Resolve customer complaints and concerns effectively and empathetically.
• Update and maintain customer records in the company's CRM system.
• Contribute to team efforts to improve customer satisfaction and retention.

Requirements

• Previous experience in a customer service or advisory role.
• Excellent communication and active listening skills.
• Proficiency in using customer relationship management (CRM) software.
• Strong problem-solving abilities and a positive attitude.
• Ability to adapt to a hybrid working model.

Benefits

• Competitive annual salary and potential for performance bonuses.
• Comprehensive medical and dental coverage.
• Generous paid time off and holiday leave.
• Opportunities for career advancement and professional development.
• A stimulating hybrid work environment in beautiful Stellenbosch.