Hybrid Customer Service Advisor | Growth & Support

Placements24; Komani; Hybrid; ZAR 180,000 - 260,000; Full time

Benefits offered by this job

Competitive salary

Hybrid work arrangement

Medical aid and retirement fund

Training and progression

Supportive team atmosphere

Job summary

Placements24 in Queenstown seeks a friendly and professional Customer Service Advisor to support clients and ensure a positive experience.

You will handle calls, emails, and live chats, provide product and account information, and document interactions in the CRM, while collaborating in a hybrid team.

The ideal candidate has a high school diploma, customer-service experience, strong communication, and the ability to stay calm under pressure.

Qualifications

• High school diploma or equivalent qualification.
• Experience in customer service or call center preferred.
• Excellent verbal and written communication skills.
• Strong listening skills and a customer-centric approach.
• Proficiency with CRM software and basic computer applications.
• Ability to stay calm and professional under pressure.

Responsibilities

• Handle incoming customer calls, emails, and live chat promptly and efficiently.
• Provide accurate information regarding products, services, and account details.
• Resolve customer complaints and issues with patience and professionalism.
• Guide customers through processes and troubleshoot basic problems.
• Document all customer interactions and resolutions accurately in the CRM system.
• Escalate complex issues to the appropriate departments for resolution.

Skills

Customer service experience

Communication skills

Active listening

CRM familiarity

Education

High school diploma

Tools

CRM software

Job description

Placements24 in Queenstown seeks a friendly and professional Customer Service Advisor to support clients and ensure a positive experience.

You will handle calls, emails, and live chats, provide product and account information, and document interactions in the CRM, while collaborating in a hybrid team.

The ideal candidate has a high school diploma, customer-service experience, strong communication, and the ability to stay calm under pressure.