Client Relations Associate

Placements24; South Africa; Hybrid; ZAR 350,000 - 520,000; Full time

Benefits offered by this job

Hybrid work arrangement

Health insurance

Dental insurance

Vision insurance

Professional development

Job summary

Placements24 in Queenstown offers a hybrid Client Relations Associate role that blends remote work with in-office collaboration. You will manage client accounts, respond to inquiries, and build long-term partnerships to support growth through excellent service.

The role requires strong communication, CRM proficiency, and collaboration with internal teams to ensure seamless service delivery and client success.

Qualifications

• Experience in client relations, account management, or customer service.
• Excellent communication and interpersonal skills.
• Proficiency with CRM software and client management tools.
• Ability to adapt to a hybrid work model.
• Strong organizational and problem-solving skills.

Responsibilities

• Manage and maintain positive relationships with a portfolio of clients.
• Address client inquiries and provide timely and effective solutions.
• Conduct regular check-ins and provide updates to clients.
• Identify opportunities to enhance client satisfaction and retention.
• Collaborate with internal teams to ensure seamless service delivery.

Skills

Client relations

Account management

Customer service

Communication

Interpersonal skills

Organizational skills

Problem solving

Tools

CRM software

Client management tools

Job description

About the Role

Our client is seeking a proactive Client Relations Associate to join their team in Queenstown . This hybrid position offers a fantastic blend of remote work flexibility and in-office collaboration, allowing you to build strong relationships with clients while maintaining a healthy work-life balance. You will be responsible for managing client accounts, ensuring their needs are met, and fostering long-term partnerships. Your role will be crucial in maintaining client satisfaction and supporting the company's growth through excellent service.

Key Responsibilities

• Manage and maintain positive relationships with a portfolio of clients.
• Address client inquiries and provide timely and effective solutions.
• Conduct regular check-ins and provide updates to clients.
• Identify opportunities to enhance client satisfaction and retention.
• Collaborate with internal teams to ensure seamless service delivery.

Requirements

• Experience in client relations , account management, or customer service.
• Excellent communication and interpersonal skills .
• Proficiency with CRM software and client management tools.
• Ability to adapt to a hybrid work model .
• Strong organizational and problem-solving skills .

Benefits

• Competitive annual salary.
• Hybrid work arrangement providing flexibility.
• Health, dental, and vision insurance.
• Opportunities for professional development.
• A collaborative team environment focused on client success.