Customer Service Administrator

Placements24; Noord-Kaap; Híbrido; ZAR 250.000 - 360.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work model

Medical aid scheme

Retirement fund

Professional development

Career growth in Kimberley

Descripción de la vacante

Placements24 is seeking a Customer Service Administrator for our logistics client in Kimberley, Northern Cape. This hybrid role balances office work with remote flexibility, supporting client communications and coordinating logistics information to ensure smooth operations.

The ideal candidate will have 2+ years in customer service or admin, strong organizational and communication skills, and proficiency in MS Office with experience in CRM systems.

Formación

• Minimum 2 years in a customer service or administrative role.
• Strong organizational and time management abilities.
• Excellent written and verbal communication skills.

Responsabilidades

• Handle customer inquiries via phone, email, and in person with prompt responses.
• Process orders accurately and submit to relevant departments on time.
• Maintain and update customer records in the CRM/database.
• Coordinate with operations to track shipments and resolve delivery issues.
• Prepare reports on service activity and order volumes.
• Assist with scheduling, correspondence, and document management.

Conocimientos

Customer service

Administrative support

Time management

Communication skills

MS Office

Herramientas

CRM software

Descripción del empleo

About the Role Our client, a well-established logistics company, is seeking a diligent and organized Customer Service Administrator to join their operations in Kimberley, Northern Cape. This role is integral to ensuring smooth communication between clients and operational teams, processing orders, and managing customer inquiries efficiently. You will be responsible for maintaining accurate records, coordinating logistics information, and providing support to ensure client satisfaction. The position offers a Hybrid work arrangement, providing a balance between working in our Kimberley office and enjoying remote flexibility. The ideal candidate will have excellent administrative and communication skills and a keen eye for detail.

Key Responsibilities

• Manage incoming customer inquiries via phone, email, and in-person, providing prompt and professional responses.
• Process customer orders, ensuring accuracy and timely submission to relevant departments.
• Maintain customer records and update information in the company's database and CRM system.
• Coordinate with operational teams to track shipments, resolve delivery issues, and provide updates to clients.
• Prepare reports on customer service activities, order volumes, and issue resolution.
• Assist with administrative tasks, including scheduling, correspondence, and document management.
• Ensure adherence to company policies and procedures in all customer interactions.
• Identify opportunities to improve customer service processes and client communication.
• Collaborate with the sales and operations teams to ensure a seamless customer experience.

Requirements

• Minimum of 2 years of experience in a customer service or administrative role.
• Excellent organizational and time management skills.
• Strong written and verbal communication abilities.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Experience with CRM software is advantageous.
• Ability to work effectively in a Hybrid work environment, balancing office-based and remote tasks.
• A detail-oriented approach and a commitment to accuracy.
• Ability to handle multiple tasks and prioritize effectively.
• Familiarity with the Kimberley, Northern Cape area and its logistics landscape is a plus.

Benefits

• Our client offers a competitive annual salary of approximately R per annum , depending on experience and qualifications.
• The Hybrid work model allows for improved work-life balance.
• Benefits include participation in the company's medical aid scheme and retirement fund.
• We provide opportunities for professional development and training to enhance your skills.
• Join a dedicated team in Kimberley and contribute to a company known for its commitment to service excellence.
• This role provides a solid foundation for career growth.