Customer Relations Officer - Hybrid

Placements24; Nuwerus; Ibrido; ZAR 240.000 - 360.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive salary

Hybrid work

Professional development

Health and wellness

Collaborative team environment

Career growth

Work-life balance

Descrizione del lavoro

Placements24 is seeking a proactive Customer Relations Officer for a hybrid role based in Kimberley, Northern Cape, ZA. You will manage inquiries, build strong customer relationships, and ensure satisfaction with services, both remotely and in-office.

The ideal candidate has excellent communication skills, can work independently, and will document interactions in the CRM system while collaborating with sales and support teams to enhance the customer experience.

Competenze

• Proven experience in customer relations, customer service, or account management.
• Exceptional communication, negotiation, and interpersonal skills.
• Strong problem-solving and customer-focused approach.
• Proficiency in CRM software and standard office applications.
• Ability to work independently and as part of a hybrid team.
• Must be able to work on-site in Kimberley, Northern Cape, ZA.
• High school diploma or equivalent; relevant tertiary education is a plus.
• Strong organizational skills and attention to detail.

Mansioni

• Serve as a primary point of contact for customer inquiries.
• Build and maintain positive relationships with customers.
• Resolve customer issues promptly and effectively.
• Provide information about products, services, and promotions.
• Document customer interactions and resolutions in the CRM system.
• Collaborate with sales and support teams to ensure a seamless customer experience.
• Identify opportunities to improve customer service processes and customer retention.
• Proactively follow up with customers to ensure their needs are met.
• Participate in team meetings and training sessions, both remotely and at the office in Kimberley.

Conoscenze

Customer relations

Customer service

Account management

Communication

Negotiation

CRM software

Interpersonal skills

Problem-solving

Organizational skills

Formazione

High school diploma or equivalent

Relevant tertiary education

Descrizione del lavoro

About the Role

Our client is looking for a proactive Customer Relations Officer to join their team in Kimberley, Northern Cape, ZA . This role features a hybrid work model, blending remote flexibility with necessary in-office collaboration. You will be responsible for fostering strong relationships with customers, managing inquiries, and ensuring a high level of satisfaction with our client's services. The ideal candidate is personable, possesses excellent communication skills, and has a strong understanding of customer service principles. This is a prime opportunity to contribute to a company dedicated to customer excellence and to grow your career in a dynamic environment. You'll be instrumental in building and maintaining our client's reputation.

Key Responsibilities

• Serve as a primary point of contact for customer inquiries and concerns.
• Build and maintain positive relationships with existing and potential customers.
• Resolve customer issues promptly and effectively, ensuring satisfaction.
• Provide information about products, services, and promotions.
• Document customer interactions, feedback, and resolutions accurately in the CRM system.
• Collaborate with sales and support teams to ensure a seamless customer experience.
• Identify opportunities to improve customer service processes and customer retention.
• Participate in team meetings and training sessions, both remotely and at the office in Kimberley .
• Proactively follow up with customers to ensure their needs are met.

Requirements

• Proven experience in customer relations, customer service, or account management.
• Exceptional communication, negotiation, and interpersonal skills.
• Strong problem-solving abilities and a customer-focused approach.
• Proficiency in CRM software and standard office applications.
• Ability to work independently and as part of a hybrid team.
• Must be able to work on-site in Kimberley, Northern Cape, ZA for scheduled days.
• A professional and empathetic attitude towards customers.
• High school diploma or equivalent; relevant tertiary education is a plus.
• Strong organizational skills and attention to detail.

Benefits

• Competitive salary.
• Hybrid work arrangement.
• Opportunities for professional development.
• Health and wellness programs.
• Collaborative team environment.
• Career growth potential within the company.
• Positive work-life balance initiatives.