Hybrid Logistics Customer Service Administrator

Placements24; Noord-Kaap; Hybrid; ZAR 250,000 - 360,000; Full time

Benefits offered by this job

Hybrid work model

Medical aid scheme

Retirement fund

Professional development

Career growth in Kimberley

Job summary

Placements24 is seeking a Customer Service Administrator for our logistics client in Kimberley, Northern Cape. This hybrid role balances office work with remote flexibility, supporting client communications and coordinating logistics information to ensure smooth operations.

The ideal candidate will have 2+ years in customer service or admin, strong organizational and communication skills, and proficiency in MS Office with experience in CRM systems.

Qualifications

• Minimum 2 years in a customer service or administrative role.
• Strong organizational and time management abilities.
• Excellent written and verbal communication skills.

Responsibilities

• Handle customer inquiries via phone, email, and in person with prompt responses.
• Process orders accurately and submit to relevant departments on time.
• Maintain and update customer records in the CRM/database.
• Coordinate with operations to track shipments and resolve delivery issues.
• Prepare reports on service activity and order volumes.
• Assist with scheduling, correspondence, and document management.

Skills

Customer service

Administrative support

Time management

Communication skills

MS Office

Tools

CRM software

Job description

Placements24 is seeking a Customer Service Administrator for our logistics client in Kimberley, Northern Cape. This hybrid role balances office work with remote flexibility, supporting client communications and coordinating logistics information to ensure smooth operations.

The ideal candidate will have 2+ years in customer service or admin, strong organizational and communication skills, and proficiency in MS Office with experience in CRM systems.