Customer Relations Manager

Helderberg Personnel Cc; Cape Town; On-site; ZAR 167,000 - 246,000; Full time

Job summary

Helderberg Personnel Cc in Cape Town is seeking a motivated Customer Service Team Leader to strengthen customer relationships and ensure an exceptional experience. You will lead the customer service team, resolve issues, and collaborate with sales, logistics and other departments to drive loyalty and retention.

You will handle direct marketing to existing customers, manage invoices, maintain the customer database, and monitor service levels while working independently to meet deadlines in a

Qualifications

• Matric/Grade 12 required.
• Minimum 3 years sales experience in a call centre.
• Pastel/Evolution experience is essential.
• Proficient in Microsoft Office 365.
• Strong telephone sales and customer service skills.
• Excellent verbal and written communication in English and Afrikaans.
• Strong administrative and organisational abilities.
• Ability to work accurately under pressure and unsupervised.

Responsibilities

• Managing direct marketing activities to an existing customer base.
• Growing and expanding the current customer base.
• Maintaining strong customer relationships and service levels.
• Capturing and processing invoices.
• Keeping the customer database accurate and up to date.
• Following up on customer queries with field sales staff and customers daily.
• Liaising with transport service providers to ensure timely delivery.
• Utilising effective telephone sales techniques to generate additional business.
• Processing stock returns.
• Processing customer claims and assisting with management of credit limits.
• Communicating effectively with customers, sales staff, transport providers and other departments.
• Working independently while consistently meeting deadlines.

Skills

Telephone sales

Customer service

English & Afrikaans

Administrative abilities

Organisational abilities

Work under pressure

Work unsupervised

Education

Matric / Grade 12

Tools

Pastel Evolution

Microsoft Office 365

Job description

Purpose of the Role:

To build and strengthen lasting customer relationships by ensuring an exceptional customer experience, leading the customer service team, resolving issues effectively and using customer insights to drive service improvements, loyalty and retention.

Key Responsibilities

• Managing direct marketing activities to an existing customer base
• Growing and expanding the current customer base
• Maintaining strong customer relationships and service levels
• Capturing and processing invoices
• Keeping the customer database accurate and up to date
• Following up on customer queries with field sales staff and customers on a daily basis
• Liaising with transport service providers to ensure products are delivered within prescribed timelines
• Utilising effective telephone sales techniques to generate additional business
• Processing stock returns
• Processing customer claimsAssisting with the management of customer credit limits
• Communicating effectively with customers, sales staff, transport providers and other departments
• Working independently while consistently meeting deadlines

Criteria

• Matric / Grade 12
• Minimum 3 years sales experience within a call centre environment
• Previous Pastel / Evolution experience is essential
• Proficient in Microsoft Office 365
• Strong telephone sales and customer service skills
• Excellent verbal and written communication skills in English and Afrikaans
• Strong administrative and organisational abilities
• Ability to work accurately under pressure
• Ability to work unsupervised while meeting deadlines