Customer Relations Manager

Helderberg Personnel CC; Wes-Kaap; On-site; ZAR 134,000 - 234,000; Full time

Job summary

Helderberg Personnel CC is seeking a dedicated customer service lead to strengthen customer relationships and drive service improvements. You will manage the customer service team, resolve issues, and leverage insights to boost loyalty and retention.

The role emphasizes direct marketing to existing customers, strong communication, and hands-on administration to keep systems up to date and accurate.

Qualifications

• Matric / Grade 12 is required.
• Minimum 3 years sales experience within a call centre environment.
• Pastel / Evolution experience is essential.
• Proficient in Microsoft Office 365.
• Strong telephone sales and customer service skills.
• Excellent verbal and written communication in English and Afrikaans.
• Strong administrative and organisational abilities.
• Ability to work accurately under pressure and unsupervised.

Responsibilities

• Managing direct marketing activities to an existing customer base.
• Growing and expanding the current customer base.
• Maintaining strong customer relationships and service levels.
• Capturing and processing invoices.
• Keeping the customer database accurate and up to date.
• Following up on customer queries with field sales staff and customers daily.
• liaising with transport service providers to ensure on-time delivery.
• Utilising effective telephone sales techniques to generate additional business.
• Processing stock returns and customer claims.
• Assisting with management of customer credit limits.
• Communicating effectively with customers, sales staff, transport providers and other departments.
• Working independently while consistently meeting deadlines.

Skills

Telephone sales

Customer service

Communication (English & Afrikaans)

Administrative & organisational

Under pressure

Independent / unsupervised

Time management

Education

Matric / Grade 12

Tools

Pastel

Evolution

Microsoft Office 365

Job description

Purpose of the Role:

To build and strengthen lasting customer relationships by ensuring an exceptional customer experience, leading the customer service team, resolving issues effectively and using customer insights to drive service improvements, loyalty and retention.

Key Responsibilities

• Managing direct marketing activities to an existing customer base
• Growing and expanding the current customer base
• Maintaining strong customer relationships and service levels
• Capturing and processing invoices
• Keeping the customer database accurate and up to date
• Following up on customer queries with field sales staff and customers on a daily basis
• Liaising with transport service providers to ensure products are delivered within prescribed timelines
• Utilising effective telephone sales techniques to generate additional business
• Processing stock returns
• Processing customer claimsAssisting with the management of customer credit limits
• Communicating effectively with customers, sales staff, transport providers and other departments
• Working independently while consistently meeting deadlines

Criteria

• Matric / Grade 12
• Minimum 3 years sales experience within a call centre environment
• Previous Pastel / Evolution experience is essential
• Proficient in Microsoft Office 365
• Strong telephone sales and customer service skills
• Excellent verbal and written communication skills in English and Afrikaans
• Strong administrative and organisational abilities
• Ability to work accurately under pressure
• Ability to work unsupervised while meeting deadlines