CUSTOMER SERVICE SPECIALIST

SRG Recruitment; Pinetown; Vor Ort; ZAR 120.000 - 180.000; Vollzeit

Zusammenfassung

SRG Recruitment seeks a dedicated Customer Service Administrator in Pinetown, KwaZulu-Natal. The role focuses on processing local orders, quoting, invoicing and handling returns with accuracy and courtesy.

You'll resolve queries via phone and email, coordinate deliveries, maintain price lists and stock information, and support logistics tasks as needed. Strong admin and ISO knowledge are desired to ensure service excellence.

Qualifikationen

• Matric with a minimum of 3 years' experience in a similar Customer Services / Customer Service Administration role
• Strong computer literacy, with good administrative, organisational, and time-management skills
• Excellent communication and telephone etiquette, with proven ability to handle customer queries, complaints, and conflict professionally
• Knowledge of ISO 9001 and ISO 14001

Aufgaben

• Receive and process local customer orders, prepare quotations and ensure accurate invoicing and credit notes for returns
• Resolve customer queries and complaints via telephone and email, maintaining clear, professional communication and a positive customer-service approach
• Coordinate deliveries by liaising with transporters, making delivery arrangements and following up to ensure orders are delivered timeously
• Maintain customer and product information, including price lists, samples, consumption monitoring and dispatch requirements, while assisting with stock takes and logistics coordination when required

Kenntnisse

Customer Service

Communication

Organisation

Telephone Etiquette

Ausbildung

Matric

Tools

MS Office

Jobbeschreibung

Key Responsibilities:

• Receive and process local customer orders, prepare quotations and ensure accurate invoicing and credit notes for returns
• Resolve customer queries and complaints via telephone and email, maintaining clear, professional communication and a positive customer-service approach
• Coordinate deliveries by liaising with transporters, making delivery arrangements and following up to ensure orders are delivered timeously
• Maintain customer and product information, including price lists, samples, consumption monitoring and dispatch requirements, while assisting with stock takes and logistics coordination when required

Minimum Requirements:

• Matric with a minimum of 3 years' experience in a similar Customer Services / Customer Service Administration role
• Strong computer literacy, with good administrative, organisational, and time-management skills
• Excellent communication and telephone etiquette, with proven ability to handle customer queries, complaints, and conflict professionally
• Knowledge of ISO 9001 and ISO 14001