Internal Sales / Customer Service Administrator

iStaff (Pty) Ltd; Wes-Kaap; On-site; ZAR 180,000 - 240,000; Full time

Job summary

iStaff (Pty) Ltd is seeking an administrative professional to prepare and process customer quotations and sales orders accurately. You will act as the main contact for customers regarding orders, pricing, specifications and delivery requirements, ensuring data integrity and timely responses.

You will capture and verify orders, liaise with Account Executives, Production, Planning, Quality and Logistics to ensure timely, correct completion, while maintaining up-to-date customer and order

Qualifications

• Grade 12 is required.
• Qualification in Administrating/Marketing is beneficial.
• Good computer skills with Syspro advantageous.
• Ability to work under pressure and meet deadlines.

Responsibilities

• Prepare and process customer quotations and sales orders accurately.
• Act as a key contact for customers regarding orders, pricing, specs and delivery.
• Capture and verify customer orders for accuracy before processing.
• Collaborate with Account Executives, Production, Planning, Quality and Logistics to complete orders on time.
• Monitor orders and follow up on delays or issues proactively.
• Handle customer queries and resolve problems efficiently.
• Maintain accurate customer and order information.
• Assist sales with pricing, quotations, order status and requirements.
• Build strong customer relationships through professional service.
• Manage multiple orders and deadlines in a fast-paced environment.

Skills

Under pressure

Meet deadlines

Customer service

Education

Grade 12

Qualification in Administrating/Marketing

Tools

Syspro

Job description

Requirements

• Grade 12
• Qualification in Administrating/Marketing - Beneficial
• Good computer skills (Syspro an advantage)
• Ability to work under pressure and meet deadlines

Key Responsibilities

• Prepare and process customer quotations and sales orders accurately
• Act as a key point of contact for customers regarding orders, pricing, specifications and delivery requirements
• Capture and verify customer orders, ensuring all information is accurate before processing
• Liaise closely with Account Executives/Account Manager, Production, Planning, Quality and Logistics to ensure orders are completed correctly and on time
• Monitor orders and proactively follow up on outstanding issues or delays
• Handle customer queries and resolve problems efficiently
• Maintain accurate customer and order information
• Assist the sales team with pricing, quotations, order status and customer requirements
• Build and maintain strong relationships with customers through professional and responsive service
• Manage multiple orders and deadlines in a fast-paced manufacturing environment