Internal Sales assistant

ESG Recruitment; Gauteng; On-site; ZAR 167,000 - 279,000; Full time

Job summary

ESG Recruitment in Johannesburg seeks an organised Internal Sales Assistant to provide sales and administrative support, including preparing quotations on Pastel, processing sales orders and assisting external representatives to drive sales.

You will engage with customers by telephone, check stock availability, capture orders, and maintain accurate records. A bilingual command of English and Afrikaans is essential to effective customer service.

Qualifications

• Experience in internal sales or sales administration.
• Strong working knowledge of Pastel.
• Confident telephone and communication skills.
• High attention to detail and strong organisational skills.
• Customer-focused, proactive, and reliable.

Responsibilities

• Prepare and issue accurate quotations using Pastel.
• Reconnect with existing clients and conduct needs analysis via telephone.
• Follow up on outstanding quotations to convert opportunities into sales.
• Answer incoming sales calls and respond to customer enquiries.
• Take customer orders via telephone or email and complete all required documentation.
• Check stock availability and confirm delivery dates.
• Capture sales orders on Pastel in line with planning and lead-times.
• Send order acknowledgements to customers.
• Ensure production and printing orders are correctly loaded.
• Support external sales representatives with pricing, orders, and customer follow-ups.
• Maintain accurate sales, quote, and customer records.

Skills

Internal sales

Customer service

Telephone skills

Attention to detail

Organisational skills

Bilingual English Afrikaans

Tools

Pastel

Job description

Job Purpose

To provide effective internal sales and administrative support to our Johannesburg branch. by preparing quotations on Pastel, processing sales orders, proactively engaging with customers, and supporting external sales representatives to drive sales and maintain excellent customer service. Must be fully bilingual in English and Afrikaans.

Key Responsibilities

• Prepare and issue accurate quotations using Pastel


• Re-connect with existing clients and conduct needs analysis via telephone


• Follow up on outstanding quotations to convert opportunities into sales


• Answer incoming sales calls and respond to customer enquiries


• Take customer orders via telephone or email and complete all required documentation


• Check stock availability and confirm delivery dates


• Capture sales orders on Pastel in line with planning and lead-times


• Send order acknowledgements to customers


• Ensure production and printing orders are correctly loaded


• Support external sales representatives with pricing, orders, and customer follow-ups


• Maintain accurate sales, quote, and customer records

Key Skills & Attributes

• Experience in internal sales or sales administration


• Strong working knowledge of Pastel


• Confident telephone and communication skills


• High attention to detail and strong organisational skills


• Customer-focused, proactive, and reliable

Performance Measures

• Quotation accuracy and turnaround time


• Order processing accuracy


• Customer follow-up and conversion of quotes to orders


• Quality of internal and external sales support