Customer Relationship Manager (CH1304)

Capital H Staffing and Advisory Solutions; Stellenbosch; On-site; ZAR 360,000 - 520,000; Full time

Job summary

Capital H Staffing and Advisory Solutions is seeking a Customer Relationship Manager for a leading payments client in Stellenbosch. You will manage and grow relationships with existing billers, identify opportunities for expansion and drive transaction volumes across retail and digital payment networks.

You should bring 3–5 years in sales or account management within financial services or fintech, a tertiary qualification, and a valid driver’s license.

Qualifications

• Experience in sales/account management or CRM within financial services/fintech.
• Proven track record with enterprise-level client relationships.
• Knowledge of retail and digital payment networks is a plus.
• Proactive, commercially minded with strong communication.
• Valid driver’s license and own transport.
• Fluent in business English; other languages beneficial.

Responsibilities

• Manage and grow relationships with existing billers, driving transaction volumes and long-term client value.
• Identify, approach and onboard new billers.
• Drive transaction growth across retail and digital payment networks.
• Build trusted relationships with key stakeholders and understand business needs.
• Identify and develop strategic partnerships and new business opportunities.
• Collaborate with internal teams to explore innovative payment solutions and support growth.
• Act as the primary point of contact between billers and internal departments.
• Ensure smooth onboarding and ongoing service delivery; resolve client queries.
• Support market presence and client engagement initiatives with Marketing.

Skills

Relationship management

Sales

Payments industry

Enterprise accounts

Education

Bachelor's degree

Job description

Our client, leading payment aggregator and provider of secure payment solutions, is looking for a Customer Relationship Manager to join their growing team. The successful candidate will be responsible for managing and growing relationships with existing billers, identifying new business opportunities and driving increased transaction volumes across their retail and digital payment networks.

They are looking for a proactive, commercially minded individual who enjoys building strong client relationships, identifying opportunities for growth and working collaboratively to deliver effective payment solutions.

Role responsibilities:

• Manage and grow relationships with existing billers, driving increased transaction volumes and long-term client value. Identify, approach and onboard new billers.

• Drive transaction growth across retail and digital payment networks.

• Build trusted relationships with key stakeholders, understanding their business needs and identifying opportunities for growth.

• Identify and develop strategic partnerships and new business opportunities.

• Collaborate with internal teams to explore innovative payment solutions and support growth.

• Act as the primary point of contact between billers and relevant internal departments, ensuring effective communication and service delivery.

• Work closely with operational teams to ensure smooth onboarding, ongoing service delivery and resolution of client queries.

• Support their market presence and client engagement initiatives in collaboration with the Marketing team.

• Monitor and report on client performance, business opportunities, transaction growth, sales forecasts and key account activities.

Essential minimum qualifications, skills, and experience:

• Relevant tertiary qualification

• 3--5 years of experience in sales, account management or customer relationship management within the financial services or fintech industry.

• Experience in the payments industry, including an understanding of retail and digital payment networks, will be highly advantageous.

• Proven experience managing enterprise-level client relationships and identifying opportunities for business growth.

• Valid driver's license and own reliable transport.

• Fluent in business English; additional languages will be beneficial.

General:

• We are committed to fair and inclusive hiring. All suitably qualified applicants are welcome to apply.

• Preference may be given in line with our client's Employment Equity plan and applicable legislation.

• Applicants must have the legal right to work in South Africa at the time of application.

• Only shortlisted candidates will be contacted. If you do not hear from us within 30 days, please consider your application unsuccessful.

• By applying, you consent to the processing of your personal information for recruitment purposes in accordance with POPIA.