Customer Relations Specialist — Hybrid

Placements24

Richards Bay

Híbrido

ZAR 240.000 - 420.000

Jornada completa

Hace 8 días

Una candidatura completa en un minuto

Currículum y carta de presentación personalizados, listos para enviar.

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Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Health insurance

Annual leave

Career development

Hybrid work

Descripción de la vacante

Placements24 in Richards Bay, KwaZulu-Natal, is seeking a Customer Relations Officer to enhance customer service operations. You will advocate for customer needs, resolve issues, and ensure a positive journey by collaborating with internal teams in a dynamic business setting.

The role requires a degree in business or related field, experience in CRM, and strong communication and problem-solving abilities. The position offers hybrid work arrangements in Richards Bay with opportunities for

Formación

Bachelor's degree in business or related field.
Proven track record in customer relationship management.
Excellent communication and conflict resolution skills.
Experience with CRM software and standard office tools.
Ability to work in a hybrid Richards Bay environment.

Responsabilidades

Manage and resolve customer complaints and issues in a timely and satisfactory manner.
Build and maintain strong relationships with key customers, understanding their needs and expectations.
Serve as a liaison between customers and internal departments to ensure smooth service delivery.
Monitor customer feedback and identify trends to improve service quality.
Develop and implement strategies to enhance overall customer satisfaction and loyalty.
Handle administrative tasks related to customer accounts and communications.