Hybrid Customer Experience Lead

Placements24; Richards Bay; Hybrid; ZAR 240,000 - 420,000; Full time

Benefits offered by this job

Hybrid work arrangement

Medical and pension benefits

Job summary

Placements24 is seeking a Customer Experience Specialist to enhance customer interactions for a Richards Bay-based role. You will analyze feedback, develop strategies to improve satisfaction, and work with marketing and product teams to align service offerings with customer expectations.

The role emphasizes empathy, strong communication, and a drive to improve the customer journey across departments, with a hybrid work arrangement and comprehensive benefits.

Qualifications

• Experience in customer experience management, customer success, or a related field.
• Strong analytical skills and ability to interpret customer data.
• Excellent communication, presentation, and interpersonal skills.
• Proven ability to drive customer-centric initiatives.

Responsibilities

• Analyze customer feedback and identify areas for improvement in service delivery.
• Develop and implement strategies to enhance customer satisfaction and loyalty.
• Address and resolve complex customer concerns with empathy and efficiency.
• Collaborate with marketing and product teams to align service offerings with customer expectations.
• Monitor key customer experience metrics and report on performance.

Skills

Customer experience management

Analytical skills

Communication skills

Stakeholder collaboration

Tools

CRM systems

Job description

Placements24 is seeking a Customer Experience Specialist to enhance customer interactions for a Richards Bay-based role. You will analyze feedback, develop strategies to improve satisfaction, and work with marketing and product teams to align service offerings with customer expectations.

The role emphasizes empathy, strong communication, and a drive to improve the customer journey across departments, with a hybrid work arrangement and comprehensive benefits.