Hybrid Customer Experience Specialist

Placements24

Richards Bay

Hybrid

ZAR 180,000 - 260,000

Full time

3 days ago

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Benefits offered by this job

Competitive salary

Medical aid

Retirement fund contributions

Training and skill development

Hybrid work arrangement

Job summary

Placements24 in Richards Bay, KwaZulu-Natal, is looking for a Customer Experience Specialist to enhance service delivery at the support desk. You will manage inquiries across channels, provide accurate product information, and resolve issues with empathy and professionalism.

The role supports a hybrid work model with team collaboration and flexibility, located in Richards Bay. A matric certificate is required, with tertiary education advantageous, and prior experience in customer service or a

Qualifications

Matriculation certificate or equivalent qualification.
Previous experience in customer service, call center, or service desk.
Excellent written and verbal communication, with active listening.
Proficiency with CRM or ticketing systems and standard office software.

Responsibilities

Handle a high volume of customer inquiries across phone, email, and chat.
Provide clear, concise, and accurate information on products, services, and policies.
Troubleshoot and resolve issues to achieve first-contact resolution.
Document all interactions and resolutions in the CRM system.
Identify opportunities to improve the customer journey and relay feedback to relevant departments.