Hybrid Customer Relations Specialist - Build Connections

Placements24; Benoni; Hybrid; ZAR 300,000 - 420,000; Full time

Benefits offered by this job

Medical aid

Retirement fund

Paid time off

Professional development

Flexible hybrid schedule

Job summary

Placements24 in Benoni is seeking a personable and efficient Customer Relations Specialist to join our team on a hybrid model. You will be the primary contact for customers, handling inquiries, resolving issues, and ensuring a positive overall experience.

This role requires excellent communication, proactive problem solving, and a commitment to building strong customer loyalty while collaborating with sales and support teams.

Qualifications

• Proven experience in a customer relations or similar customer-facing role.
• Excellent verbal and written communication skills.
• Strong problem-solving and de-escalation abilities.
• Proficiency with CRM software and standard office applications.
• Ability to manage multiple tasks in a flexible hybrid setting.
• Comfortable working both remotely and from the Benoni office.

Responsibilities

• Respond to customer inquiries via phone, email, and other channels.
• Address customer complaints and work toward satisfactory resolutions.
• Provide detailed information about products, services, and policies.
• Assist with customer account management and updates.
• Build rapport with customers and foster lasting relationships.
• Collaborate with sales and support teams to ensure a seamless customer journey.

Skills

Customer service

Communication

Multitasking

Problem solving

Tools

CRM software

Job description

Placements24 in Benoni is seeking a personable and efficient Customer Relations Specialist to join our team on a hybrid model. You will be the primary contact for customers, handling inquiries, resolving issues, and ensuring a positive overall experience.

This role requires excellent communication, proactive problem solving, and a commitment to building strong customer loyalty while collaborating with sales and support teams.