Hybrid Retail Customer Support Specialist (CRM)

Placements24; Randburg; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Medical and retirement benefits

Hybrid work arrangement

Training and development

Supportive team environment

Job summary

Placements24 is seeking a dedicated Customer Service Representative to support retail customers from our Randburg office in a hybrid role. You will handle inquiries via phone, email, and chat, and act as a brand ambassador to drive customer satisfaction.

The role emphasizes strong communication, problem-solving, and proficiency with CRM tools to maintain accurate records and deliver first-contact resolutions.

Qualifications

• Experience in customer service, retail or call center.
• Excellent communication and active listening.
• Strong problem-solving and ability to stay calm.
• Proficient with CRM software and support tools.
• Ability to work in hybrid model (remote + in-office).

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Resolve complaints, aim for first-contact resolution.
• Provide information about products, orders, and policies.
• Process returns and exchanges accurately.
• Maintain records in the CRM system.
• Identify and escalate issues.

Skills

Customer service

Communication skills

CRM software

Problem-solving

Interpersonal skills

Active listening

Tools

CRM software

Job description

Placements24 is seeking a dedicated Customer Service Representative to support retail customers from our Randburg office in a hybrid role. You will handle inquiries via phone, email, and chat, and act as a brand ambassador to drive customer satisfaction.

The role emphasizes strong communication, problem-solving, and proficiency with CRM tools to maintain accurate records and deliver first-contact resolutions.