Customer Support Representative - Hybrid

Placements24; Stellenbosch; Hybrid; ZAR 150,000 - 240,000; Full time

Benefits offered by this job

Competitive starting salary

Hybrid work arrangement

Training and professional development

Medical aid

Career progression opportunities

Team social events

Job summary

Placements24 in Stellenbosch, Western Cape, seeks a friendly Customer Support Representative to join a vibrant team. You will handle inquiries by phone, email, and chat, provide product information, troubleshoot basic issues, and log interactions in the CRM with accuracy.

This hybrid role emphasizes excellent communication, problem-solving, and teamwork, with opportunities for training, career progression, and a benefits package including medical aid.

Qualifications

• Prior experience in customer service preferred.
• Excellent verbal and written communication.
• Strong listening and problem-solving abilities.
• Familiarity with CRM software is an advantage.
• Ability to work in hybrid schedule.
• Positive and proactive attitude.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide information about products and services to assist customers.
• Troubleshoot and resolve basic issues, escalating complex problems.
• Document customer interactions and resolutions in the CRM system.
• Identify and escalate potential issues to improve customer experience.
• Follow procedures, guidelines, and policies.
• Assist with administrative tasks as required.
• Contribute to a positive team environment and uphold service standards.

Skills

Verbal communication

Written communication

Listening skills

Problem solving

CRM familiarity

Time management

Team player

Hybrid work adaptability

Education

High school diploma or equivalent

Tools

CRM software

Job description

About the Role

Our client, a prominent technology solutions provider, is seeking a dedicated Customer Support Representative to join their vibrant team in Stellenbosch, Western Cape . This role plays a crucial part in ensuring our clients receive prompt, efficient, and friendly support. The position offers a hybrid work model, combining the benefits of collaborative office interaction with the flexibility of remote work. We are looking for enthusiastic individuals with a passion for customer service, strong communication skills, and a proactive approach to problem-solving. This is an excellent opportunity to grow your career within a supportive environment and contribute to a company known for its innovative products and exceptional client care.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide information about products and services, assisting customers with inquiries and requests.
• Troubleshoot and resolve basic customer issues, escalating complex problems to senior team members.
• Document customer interactions and resolutions accurately in the CRM system.
• Identify and elevate potential issues to improve customer experience.
• Follow communication procedures, guidelines, and policies.
• Assist with administrative tasks as required.
• Contribute to a positive team environment and uphold company service standards.

Requirements

• Previous experience in a customer service or support role is preferred.
• Excellent verbal and written communication skills.
• Strong listening and problem-solving abilities.
• Proficiency in using computers and basic software applications.
• Ability to manage time effectively and work within a hybrid schedule.
• A positive attitude and a commitment to delivering excellent customer service.
• High school diploma or equivalent qualification.
• Familiarity with CRM software is an advantage.

Benefits

• Competitive starting salary.
• Hybrid work arrangement for improved work-life balance.
• Opportunities for training and professional development.
• Work within a dynamic and supportive team in Stellenbosch, Western Cape .
• Potential for career progression within the company.
• Employee benefits package including access to medical aid.
• Regular team social events and recognition programs.