Customer Relations Officer - Support and Engagement

Placements24; LegKraal Gate; Hybrid; ZAR 240,000 - 420,000; Full time

Benefits offered by this job

Competitive salary

Fully remote role

Health, dental, and vision insurance

Generous paid time off

Professional development opportunities

Job summary

Placements24 is seeking a proactive Customer Relations Officer to join a fully remote team, nurturing client relationships, resolving issues, and maximizing value from our offerings. You will act as a trusted advisor and coordinate with sales, product, and tech teams to ensure a smooth client journey.

The ideal candidate has a Bachelor’s degree or equivalent, proven remote experience in customer relations or account management, strong communication and problem-solving skills, and proficiency

Qualifications

• Bachelor's degree or equivalent in a related field.
• Experience in customer relations, account management, or a similar client-facing role.
• Strong communication, negotiation, and problem-solving skills for remote work.
• Proficient in CRM software and tools for managing client interactions.
• Ability to work independently and maintain high productivity remotely.

Responsibilities

• Build and maintain strong, long-lasting client relationships through regular communication.
• Address and resolve customer inquiries, concerns, and complaints efficiently and effectively.
• Proactively identify client needs and provide tailored solutions and support.
• Educate clients on new features, updates, and best practices to enhance their experience.
• Collaborate with sales, product, and technical teams to ensure a cohesive client journey.
• Gather client feedback to identify trends and areas for service improvement.

Skills

Communication

Negotiation

Problem-solving

Remote work proficiency

CRM software

Education

Bachelor's degree or equivalent

Tools

CRM software

Job description

About the Role

Our client is seeking a proactive and empathetic Customer Relations Officer to join their remote team, focusing on support and engagement. This role is essential for nurturing client relationships, resolving issues, and ensuring customers derive maximum value from our offerings. You will act as a trusted advisor, understanding client needs and advocating for them internally. This is an excellent opportunity for an individual passionate about customer advocacy and seeking a dynamic, fully remote role where they can make a significant impact.

Key Responsibilities

• Build and maintain strong, long-lasting client relationships through regular communication.
• Address and resolve customer inquiries, concerns, and complaints efficiently and effectively.
• Proactively identify client needs and provide tailored solutions and support.
• Educate clients on new features, updates, and best practices to enhance their experience.
• Collaborate with sales, product, and technical teams to ensure a cohesive client journey.
• Gather client feedback to identify trends and areas for service improvement.

Requirements

• Bachelor's degree or equivalent experience in a related field.
• Proven experience in customer relations , account management, or a similar client-facing role.
• Exceptional communication, negotiation, and problem-solving skills, suitable for remote work.
• Proficiency in CRM software and tools for managing client interactions.
• Ability to work independently, manage time effectively, and maintain a high level of productivity in a remote setting.
• A genuine passion for customer satisfaction and building trust.

Benefits

• Competitive salary package with potential for performance-based incentives.
• Fully remote position offering unparalleled flexibility and work-life integration.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off and holiday schedule.
• Opportunities for continuous learning and professional development in a remote context.