Customer Relations Officer

Placements24; Cape Town; On-site; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Competitive salary

Medical and retirement benefits

Professional development

Supportive work environment

Customer success focus

Job summary

Placements24 is seeking a motivated Customer Relations Officer for an on-site role in Upington. You will build and maintain strong customer relationships, addressing needs and concerns to ensure satisfaction and loyalty within the Upington community.

In this position, you will collaborate with sales and support teams, document interactions in our CRM, and contribute to a high-quality customer journey. A client-centric mindset and excellent communication are essential.

Qualifications

• Experience in customer relations or account management.
• Excellent communication and interpersonal skills.
• Strong problem-solving and client-centric mindset.
• Proficiency with CRM software.

Responsibilities

• Manage and nurture relationships with a portfolio of customers.
• Address inquiries and feedback promptly and professionally.
• Identify customer needs and offer solutions to enhance their experience.
• Collaborate with sales and support teams for seamless journeys.
• Maintain detailed CRM records of interactions and feedback.

Skills

Customer relations

Account management

Customer service

CRM software

Tools

CRM software

Job description

About the Role

Our client is seeking a motivated and professional Customer Relations Officer to join their team in Upington . This role is essential for building and maintaining strong, positive relationships with our customers, ensuring their needs are met and their concerns are addressed effectively. You will act as a key liaison between the company and its clientele, fostering loyalty and satisfaction. This on-site position requires excellent interpersonal skills and a commitment to providing outstanding service within the Upington community.

Key Responsibilities

• Manage and nurture relationships with a portfolio of customers.
• Address customer inquiries, concerns, and feedback promptly and professionally.
• Proactively identify customer needs and offer solutions that enhance their experience.
• Work collaboratively with sales and support teams to ensure seamless customer journeys.
• Maintain detailed records of customer interactions and feedback in the CRM system.

Requirements

• Proven experience in customer relations , account management, or a similar customer service role.
• Exceptional communication, negotiation, and interpersonal skills.
• Strong problem-solving abilities and a client-centric mindset.
• Proficiency in using CRM software and other relevant customer management tools.
• Ability to work effectively as part of a team in our Upington office.

Benefits

• Competitive annual salary with potential for bonuses based on customer satisfaction metrics.
• Comprehensive medical and retirement benefits.
• Opportunities for professional development and advancement.
• A supportive and collaborative work environment.
• đóng góp to a company focused on customer success.