Customer-Centric Banking Advisor (12-Month Contract)

FirstRand Limited; Margate; On-site; ZAR 83,000 - 138,000; Full time

Job summary

FirstRand Limited is recruiting for a 12‑month hourly contract role in KwaZulu-Natal. You will build relationships with clients, guide them to digital self‑service, and ensure compliant, accurate service while identifying sales opportunities. A strong customer focus and industry knowledge are essential for success.

The role emphasizes excellent communication, adaptability, and delivering an exceptional customer experience in a regulated banking environment.

Qualifications

• Strong communication and relationship building with clients.
• Experience in customer-facing or service delivery roles.
• Knowledge of banking products and digital/self-service solutions.

Responsibilities

• Build and maintain strong relationships with clients.
• Provide a positive customer experience by being helpful and mindful of transactional needs.
• Explain processes and requirements in a simple manner to clients.
• Ensure compliance with rules and processes with attention to detail.
• Educate customers on the correct Banking platform for their needs.
• Connect with customers by living up to the brand promise: how can we help you?
• Analyze customer data and tailor solutions for them.
• Achieve sales results by offering contextual and integrated financial solutions.
• Show empathy and deliver consistent, exceptional service.

Skills

Excellent communication

Relationship building

Sales orientation

Attention to detail

Adaptability

Education

Grade 12 / NQF 4

NQF 5 Banking/Business Certificate

Job description

FirstRand Limited is recruiting for a 12‑month hourly contract role in KwaZulu-Natal. You will build relationships with clients, guide them to digital self‑service, and ensure compliant, accurate service while identifying sales opportunities. A strong customer focus and industry knowledge are essential for success.

The role emphasizes excellent communication, adaptability, and delivering an exceptional customer experience in a regulated banking environment.