Customer Experience Specialist — Office, Full-Time

Placements24

Paarl

On-site

ZAR 180,000 - 260,000

Full time

5 days ago

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Benefits offered by this job

Competitive salary

Full-time employment

Medical and dental coverage

Professional development and training

Team-oriented work atmosphere

Job summary

Placements24 in Paarl is seeking a friendly and efficient Customer Service Associate to join the team in our office. You will handle inquiries, process requests, and resolve issues, acting as a key contact for customers.

This full-time role requires strong communication and a positive attitude, with opportunities for training and growth. This position emphasizes proficiency with CRM software and multitasking in a fast-paced office environment, offering a competitive salary and comprehensive

Qualifications

Previous experience in a customer service or related role is required.
Strong communication and active listening skills.
Proficiency in computer applications and customer management software.
A positive attitude and a strong commitment to customer satisfaction.
Ability to multitask and manage time effectively in a busy office setting.
High school diploma or equivalent.

Responsibilities

Address customer inquiries and provide information on company products and services.
Process orders, applications, and requests accurately and efficiently.
Handle customer complaints and issues with empathy and professionalism.
Maintain customer records and update information in the CRM system.
Collaborate with team members to ensure smooth customer service operations.
Follow communication procedures, guidelines, and policies.