Hybrid Customer Experience Specialist

Placements24; Pretoria; Hybrid; ZAR 180,000 - 260,000; Full time

Benefits offered by this job

Hybrid work model

Health benefits

Professional development

Team environment

Office access

Job summary

Placements24 is seeking a Customer Experience Representative in Pretoria to enhance satisfaction in a hybrid role. You will manage customer interactions across channels, resolve inquiries, and ensure a seamless experience throughout the customer journey.

This position offers a hybrid schedule with some office days in Gauteng, competitive pay, health benefits, and opportunities for professional development within a collaborative team environment.

Qualifications

• Proven experience in a customer service or customer-facing role.
• Excellent communication, active listening, and problem-solving skills.
• Familiarity with CRM software and customer support platforms.
• Ability to adapt to a hybrid work schedule, commuting to the Pretoria office as required.
• A positive attitude and a strong commitment to delivering exceptional customer experiences.
• Proficiency in basic computer applications and online communication tools.

Responsibilities

• Engage with customers through phone, email, and social channels, providing support.
• Address customer concerns promptly, aiming for first-contact resolution.
• Gather feedback to identify service improvement areas.
• Assist customers with product inquiries, order tracking, and service requests.
• Collaborate with sales and technical teams to ensure a cohesive customer journey.
• Maintain accurate records of customer interactions and transactions.

Skills

Customer service

Communication

Active listening

Problem solving

Teamwork

Tools

CRM software

Job description

Placements24 is seeking a Customer Experience Representative in Pretoria to enhance satisfaction in a hybrid role. You will manage customer interactions across channels, resolve inquiries, and ensure a seamless experience throughout the customer journey.

This position offers a hybrid schedule with some office days in Gauteng, competitive pay, health benefits, and opportunities for professional development within a collaborative team environment.