Guest Experience Specialist - Retail, Soweto

Placements24; Soweto; On-site; ZAR 83,000 - 124,000; Full time

Benefits offered by this job

Competitive hourly wage

Performance-based bonuses

Employee discounts

Comprehensive training

Career advancement

Supportive team environment

Overtime during peak seasons

Job summary

Placements24 is seeking a Customer Experience Associate for our Soweto flagship store in Gauteng. You will engage customers, answer product questions, and guide purchases to ensure an outstanding shopping experience.

You will handle transactions at the POS, offer tailored recommendations, resolve inquiries and returns, and keep the store inviting and well-stocked. The role requires reliability, excellent communication, and a proactive, team-oriented attitude.

Qualifications

• Experience in a customer-facing role, preferably in retail or hospitality.
• Excellent interpersonal and communication skills.
• Passion for delivering outstanding customer service.
• Ability to work in a fast-paced retail environment.
• Proficient with POS systems and basic computer applications.
• Willingness to work weekends/holidays.
• Reliable and punctual for all shifts.
• Positive attitude and eagerness to learn.

Responsibilities

• Greet customers warmly and assist with their needs.
• Provide product information, features, and benefits.
• Offer personalized recommendations based on customer preferences.
• Process sales transactions accurately using the POS system.
• Handle inquiries, complaints, and returns professionally.
• Maintain a clean, organized, and appealing store environment.
• Assist with inventory management and stocking.
• Collaborate with the team to achieve sales targets.
• Contribute to a positive, team-oriented work atmosphere.

Skills

Customer facing

Interpersonal skills

Communication

Problem solving

POS proficiency

Flexible hours

Reliability & punctuality

Education

High school diploma

Tools

POS system

Job description

Placements24 is seeking a Customer Experience Associate for our Soweto flagship store in Gauteng. You will engage customers, answer product questions, and guide purchases to ensure an outstanding shopping experience.

You will handle transactions at the POS, offer tailored recommendations, resolve inquiries and returns, and keep the store inviting and well-stocked. The role requires reliability, excellent communication, and a proactive, team-oriented attitude.