Customer Experience Specialist

Placements24; Paarl; Híbrido; ZAR 240 000 - 360 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid work

Competitive pay

Health coverage

Career growth

Collaborative culture

Resumo da oferta

Placements24 is seeking a dedicated Customer Experience Specialist in Paarl, Western Cape to enhance customer interactions across journeys and touchpoints. You will work with marketing, sales, and product teams to ensure a cohesive brand experience.

This hybrid role focuses on analyzing feedback, identifying improvements, and coaching staff on best practices. A proactive problem-solver with strong communication and CX software skills will thrive in our collaborative environment.

Qualificações

• Experience in customer experience management or related field.
• Strong analytical skills with the ability to interpret customer data and feedback.
• Excellent written and verbal communication skills with empathy and clarity.
• Proficiency in using CX software and standard office productivity tools.
• A proactive approach to problem-solving and continuous improvement.

Responsabilidades

• Map and analyze customer journeys to identify pain points and opportunities for enhancement.
• Develop and implement strategies to improve overall customer satisfaction and loyalty.
• Gather and analyze customer feedback from various channels (surveys, reviews, direct interactions).
• Collaborate with marketing, sales, and product teams to ensure a consistent brand experience.
• Train and advise staff on best practices for customer interaction and service delivery.

Conhecimentos

Customer experience

Customer service

Analytical skills

Written & verbal communication

CX software proficiency

Ferramentas

CRM software

Office productivity tools

Descrição da oferta de emprego

About the Role

Our client is seeking a dedicated Customer Experience Specialist to enhance customer interactions within their operations in Paarl, Western Cape . This role focuses on understanding customer journeys, identifying areas for improvement, and implementing strategies to deliver outstanding experiences. You will work closely with various departments to ensure a cohesive and positive customer interaction at every touchpoint. Join a team committed to service excellence and customer advocacy in a dynamic setting.

Key Responsibilities

• Map and analyze customer journeys to identify pain points and opportunities for enhancement.
• Develop and implement strategies to improve overall customer satisfaction and loyalty.
• Gather and analyze customer feedback from various channels (surveys, reviews, direct interactions).
• Collaborate with marketing, sales, and product teams to ensure a consistent brand experience.
• Train and advise staff on best practices for customer interaction and service delivery.

Requirements

• Experience in customer experience management , customer service, or related field.
• Strong analytical skills with the ability to interpret customer data and feedback.
• Excellent written and verbal communication skills, with a focus on empathy and clarity.
• Proficiency in using CX software and standard office productivity tools.
• A proactive approach to problem-solving and continuous improvement.

Benefits

• Competitive annual compensation and potential for performance bonuses.
• Hybrid work model offering a blend of office-based and remote work.
• Comprehensive health, dental, and vision insurance coverage.
• Opportunities for professional growth and development in customer experience strategies.
• A positive and collaborative work environment focused on innovation.