Customer Experience Agent - Paarl

Placements24; Paarl; Hybrid; ZAR 167,000 - 279,000; Full time

Benefits offered by this job

Hybrid work model

Performance bonuses

Health & wellness benefits

Training & growth

Friendly team in Paarl

Job summary

Placements24 in Paarl is seeking a friendly Customer Experience Agent to join our client’s team. You will handle inquiries, resolve issues, and guide customers through services to ensure a positive experience and high satisfaction.

The role emphasizes empathy, strong communication, and familiarity with CRM systems. A hybrid work model and opportunities for growth are offered to help you thrive in a dynamic customer-service environment.

Qualifications

• Previous experience in a customer-facing role.
• Strong communication and active listening skills.
• Positive attitude and passion for delivering excellent customer service.
• Familiarity with customer support tools and technologies.
• Ability to adapt to changing customer needs and environments.

Responsibilities

• Handle inbound customer interactions, providing accurate and helpful information.
• Resolve customer complaints and issues with empathy and professionalism.
• Guide customers through service offerings and assist with account management tasks.
• Maintain thorough records of customer interactions and feedback in the CRM system.
• Identify opportunities to upsell or cross-sell relevant products or services where appropriate.

Skills

Customer-facing experience

Communication skills

Active listening

Customer service mindset

Familiarity with support tools

Adaptability

Tools

CRM software

Job description

About the Role

Our client is searching for an enthusiastic and service-oriented Customer Experience Agent to join their team in Paarl . This role is central to creating positive interactions and ensuring customer satisfaction at every touchpoint. You will be responsible for addressing customer needs, resolving queries efficiently, and providing support that enhances their overall experience with our client. Working in a collaborative setting, you will contribute to a culture that prioritizes customer delight and continuous improvement in service delivery, making a tangible impact on customer loyalty and brand perception.

Key Responsibilities

• Handle inbound customer interactions, providing accurate and helpful information.
• Resolve customer complaints and issues with empathy and professionalism.
• Guide customers through service offerings and assist with account management tasks.
• Maintain thorough records of customer interactions and feedback in the CRM system .
• Identify opportunities to upsell or cross-sell relevant products or services where appropriate.

Requirements

• Previous experience in a customer-facing role, preferably in a support or service capacity.
• Strong communication and active listening skills.
• A positive attitude and a passion for delivering excellent customer service.
• Familiarity with customer support tools and technologies.
• Ability to adapt to changing customer needs and work environments.

Benefits

• Competitive salary and potential for performance bonuses.
• Hybrid work model offering flexibility between office and remote work.
• Comprehensive health and wellness benefits package.
• Opportunities for training and professional growth within the company.
• A friendly and supportive team atmosphere in the beautiful Paarl region.