Customer Experience Coordinator

Placements24; Gqeberha; On-site; ZAR 350,000 - 420,000; Full time

Benefits offered by this job

Health benefits

Performance bonuses

Generous leave allowance

Professional development opportunities

Collaborative work environment

Job summary

Placements24 is seeking a proactive Customer Experience Coordinator to join our Port Elizabeth-based team. You will focus on improving the end-to-end customer journey and collaborate with sales, marketing and support to ensure a seamless experience from first contact to post-purchase follow-up.

The role emphasizes customer advocacy, data-driven improvements, and clear communication with clients and internal teams.

Qualifications

• Experience in customer experience, customer service, or marketing roles.
• Strong understanding of customer journey mapping and service design principles.
• Excellent analytical and problem-solving skills.
• Outstanding communication and interpersonal abilities.
• Proficiency in using CRM and customer feedback tools.
• A degree in Business Administration, Marketing, or a related field is preferred.

Responsibilities

• Map and analyze the customer journey to identify pain points and areas for improvement.
• Develop and implement strategies to enhance customer satisfaction and retention.
• Coordinate with sales, marketing, and support teams to ensure a unified customer approach.
• Gather and analyze customer feedback through surveys, reviews, and direct interactions.
• Assist in creating customer-centric content and communication materials.
• Handle escalated customer complaints and ensure satisfactory resolution.

Skills

Customer experience

Customer service

Marketing knowledge

CRM proficiency

Data analysis

Communication skills

Education

Bachelor's degree in Business Administration or Marketing

Tools

CRM software

Job description

About the Role

Our client is seeking a proactive Customer Experience Coordinator to join their team in Port Elizabeth . This role is dedicated to enhancing the overall customer journey, from initial contact through to post-purchase support. You will work closely with various departments to ensure a consistent and positive experience for all clients. Your efforts will directly contribute to customer satisfaction, loyalty, and positive brand perception. This is an excellent opportunity for someone passionate about customer advocacy and service excellence within a growing company located in the Eastern Cape.

Key Responsibilities

• Map and analyze the customer journey to identify pain points and areas for improvement.
• Develop and implement strategies to enhance customer satisfaction and retention.
• Coordinate with sales, marketing, and support teams to ensure a unified customer approach.
• Gather and analyze customer feedback through surveys, reviews, and direct interactions.
• Assist in creating customer-centric content and communication materials.
• Handle escalated customer complaints and ensure satisfactory resolution.

Requirements

• Experience in customer experience , customer service, or marketing roles.
• Strong understanding of customer journey mapping and service design principles.
• Excellent analytical and problem-solving skills.
• Outstanding communication and interpersonal abilities.
• Proficiency in using CRM and customer feedback tools.
• A degree in Business Administration, Marketing, or a related field is preferred.

Benefits

• Competitive salary and performance bonuses.
• Comprehensive health benefits package.
• Generous leave allowance.
• Opportunities for professional development in customer experience management.
• A collaborative and customer-focused work environment in Port Elizabeth .