Customer Experience & Order Support Specialist

Solenis LLC; Kempton Park; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Solenis LLC in Kempton Park, SA, seeks a Customer Service Representative to handle customer inquiries via telephone, email and chat, and to process orders, billing, and service applications. You will support sales teams and help resolve issues to ensure smooth service delivery.

The role requires strong communication and problem-solving skills, with a focus on timely responses and accurate data entry in SAP. On-site position with varied admin duties and potential back-up for switchboard.

Qualifications

• Provides timely responses to customer inquiries by telephone, email or website chat bot in an in- or outbound service center.
• Processes customer orders, bills and accounts, and applications for service, maintenance and termination.
• Investigates and resolves customer complaints and requests.

Responsibilities

• Respond to inquiries via phone, email or chat in a timely and accurate manner.
• Process orders, billing and service/maintenance requests.
• Assist in credit requests and returns handling where needed.
• Support sales channel/field personnel with order follow-up and information.
• Serve as branch backup for switchboard when required.

Skills

Customer service

Telephone communication

Email communication

Problem solving

Order processing

Multichannel support

Tools

SAP

Job description

Solenis LLC in Kempton Park, SA, seeks a Customer Service Representative to handle customer inquiries via telephone, email and chat, and to process orders, billing, and service applications. You will support sales teams and help resolve issues to ensure smooth service delivery.

The role requires strong communication and problem-solving skills, with a focus on timely responses and accurate data entry in SAP. On-site position with varied admin duties and potential back-up for switchboard.